Author Topic: Reinstalled MacOS on my laptop and post that activation code not working  (Read 1878 times)

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  • Guest
Hi,

Order #: 33485272962

I reinstalled High Sierra and post that I can't access the account despite of resetting the password. Also when I enter the activation code in the app it's giving this error: "You don’t have permission to save the file “501” in the folder “elevation”."

Please help me ASAP.

Regards.

Offline lukas.hasik

  • Avast team
  • Advanced Poster
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  • Posts: 929
  • Product manager of Avast Security for Windows
arpan.patel03, would you mind to send us support package? It contains logs that would allow us to analyze it deeper.
Question 1 - have you already successfully used the code ?
Question 2 - how did you reinstall HS?
Quality is also a feature.

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  • Guest
When trying to update my Avast Free app, also on High Sierra, I am getting the same message.