Author Topic: After Windows 10 update, turning on bank mode causes Avast Browser to freeze  (Read 4419 times)

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Offline cdhill

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Immediately after this most recent Windows 10 update installed, I'm no longer able to use bank mode. When I click on the bank mode icon to turn it on, the window changes and it looks like bank mode is launching, but the screen stays white, and the spinning circle appears and then spins indefinitely. I can browse just fine outside of bank mode, but I'd really like to use bank mode again. Any ideas as to what happened to my system (Avast in bank mode was running just fine before the update) and how to go about fixing it? 

Thank you!  :)

Offline Asyn

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Which version of ASB..?
Win 8.1 [x64] - Avast Premier 19.3.2369.BUC - CC 5.55 - MCS - EEK - FF ESR 60.6 [NS/AOS/uBO] - TB 60.5.3 [EM] - ACP/ASB/ASL.BUC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline ms2012new

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I am experiencing a similar issue. Subsequent to installing the Secure Server update, I cannot open Bank Mode. When I click the highlighted Bank Mode, nothing happens.

Here is the product info:
Avast Secure Browser is up to date
Version 65.2.491.182 (Official Build) (32-bit)

Any assistance is greatly appreciated!

Offline Asyn

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Version 65.2.491.182 (Official Build) (32-bit)
Any assistance is greatly appreciated!
Hi, just tested it, bank mode works for me. Are you also running W10..?
Win 8.1 [x64] - Avast Premier 19.3.2369.BUC - CC 5.55 - MCS - EEK - FF ESR 60.6 [NS/AOS/uBO] - TB 60.5.3 [EM] - ACP/ASB/ASL.BUC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline ms2012new

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I am running Windows 10 Home / Version 1709

Offline Asyn

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OK, I forwarded it.
Win 8.1 [x64] - Avast Premier 19.3.2369.BUC - CC 5.55 - MCS - EEK - FF ESR 60.6 [NS/AOS/uBO] - TB 60.5.3 [EM] - ACP/ASB/ASL.BUC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline cdhill

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Which version of ASB..?

I'm running Program Version 18.4.2338 (build 18.4.3895.325) on Windows 10 Home 1803 OS Build 17134.81 5/27/18.

Thank you!

Offline ondrejz

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Hello,

am sorry to hear about your problems. Please can you write here some details?

- does Avast AV report "You are protected"?
- when you launch Secure Browser normally, is there AvastNM.exe process running? (If you are using Avast Passwords in the browser, you should see 2 AvastNM.exe processes)
- can you launch Bank Mode via Avast tray icon menu?

Thank you

Offline Dave0159

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I have been forwarded from Bank Mode will not start. Yes Avast AV reports you are protected. Don't know how to check for AvastNM.exe processes. Don't know what you mean by Avast tray icon menu. Sorry.

Offline bob3160

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I have been forwarded from Bank Mode will not start. Yes Avast AV reports you are protected. Don't know how to check for AvastNM.exe processes. Don't know what you mean by Avast tray icon menu. Sorry.
Right click the Avast icon in your system tray and you'll see this
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 19.2.2364, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline mchain

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I have been forwarded from Bank Mode will not start. Yes Avast AV reports you are protected. Don't know how to check for AvastNM.exe processes. Don't know what you mean by Avast tray icon menu. Sorry.
Hi Dave,

Please see the attached pic below for how to see AvastNM.exe processes and attach a screenshot of what you find.  The reason for asking for this is because if Avast Secure Browser is running at all, it will show in Task Manager.
Windows 10 Home 64-bit 1809 Avast Internet Security version 19.2.2364 (build 19.2.4186.437)

Offline gcs01

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Same problem here, no bank mode access in the ASB since the Win 10 update a week or so ago.  Additionally, Avast fails every time while attempting to check for updates via the About Avast SafeZone 4.58 page.

-Avast reports as protected.
-Avast can be started from the system tray.
-multiple Avast processes running as shown within Task Manager, including AvastNM.exe

Win10 Home Edition v10.0.17134 Build 17134
Avast Free Antivirus v18.4.2338 Build 18.4.3895.325
Virus Def v18064-8

-gcs01

Offline bob3160

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Same problem here, no bank mode access in the ASB since the Win 10 update a week or so ago.  Additionally, Avast fails every time while attempting to check for updates via the About Avast SafeZone 4.58 page.

-Avast reports as protected.
-Avast can be started from the system tray.
-multiple Avast processes running as shown within Task Manager, including AvastNM.exe

Win10 Home Edition v10.0.17134 Build 17134
Avast Free Antivirus v18.4.2338 Build 18.4.3895.325
Virus Def v18064-8

-gcs01
The question asked was "Can you start Bank Mode from the system tray"
The update function in Safe Zone Browser isn't working yet.

Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 19.2.2364, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Dave0159

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I have been forwarded from Bank Mode will not start. Yes Avast AV reports you are protected. Don't know how to check for AvastNM.exe processes. Don't know what you mean by Avast tray icon menu. Sorry.
Hi Dave,

Please see the attached pic below for how to see AvastNM.exe processes and attach a screenshot of what you find.  The reason for asking for this is because if Avast Secure Browser is running at all, it will show in Task Manager.
Okay secure browser running but not AvastNM.exe

Offline Dave0159

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I have been forwarded from Bank Mode will not start. Yes Avast AV reports you are protected. Don't know how to check for AvastNM.exe processes. Don't know what you mean by Avast tray icon menu. Sorry.
Right click the Avast icon in your system tray and you'll see this

Yes itopens a window from this. Seems to be a new set up, no bookmarks etc.