After Windows 10 update, turning on bank mode causes Avast Browser to freeze

[REDACTED]

Same problem here, no bank mode access in the ASB since the Win 10 update a week or so ago.  Additionally, Avast fails every time while attempting to check for updates via the About Avast SafeZone 4.58 page.

-Avast reports as protected.
-Avast can be started from the system tray.
-multiple Avast processes running as shown within Task Manager, including AvastNM.exe

Win10 Home Edition v10.0.17134 Build 17134
Avast Free Antivirus v18.4.2338 Build 18.4.3895.325
Virus Def v18064-8

-gcs01

The question asked was "Can you start Bank Mode from the system tray"
The update function in Safe Zone Browser isn't working yet.

That would be a negative.  Actually, Bank Mode can be opened via the system tray, opened as confirmed in the lower right, but it is a blank screen...same as trying to open it directly from within ASB.

-gcs01

[bob3160]

What do you mean by "blank screen"
This is what you should see:

[REDACTED]

What do you mean by "blank screen"
This is what you should see:

I see just what you show there minus the browser.  A white or gray screen.  Bank mode info, lower right.  Switch back button, lower left. White/gray screen otherwise.

-gcs01

[bob3160]

Maybe it's time for a clean install of the Secure Browser
Download the installer from here, https://www.avast.com/en-us/secure-browser
Download the Secure Browser Removal tool from here, https://download.avastbrowser.com/avast_secure_browser_uninstall.exe
Save your Bookmarks via the Book Marks Manager if you have custom bookmarks so you can import them when you re-install.
Run the removal tool, reboot, run the installer import your favorites if you saved them.
Let us know if that's solved the problem.

[REDACTED]

Maybe it's time for a clean install of the Secure Browser

What does that do to the Password Manager and saved passwords?

So are there only a handful of us who have run into this problem immediately following the late-May Win10 update?

-gcs01

[bob3160]

Maybe it's time for a clean install of the Secure Browser

What does that do to the Password Manager and saved passwords?

So are there only a handful of us who have run into this problem immediately following the late-May Win10 update?

-gcs01

It has nothing to do with the Avast Passwords Manager. That's a totally different product.

[Dave0159]

And is now working as it should.

So many thanks.

[bob3160]

And is now working as it should.

So many thanks.

You're welcome. Was it the clean install that solved the problem for you

[REDACTED]

Maybe it's time for a clean install of the Secure Browser
Download the installer from here, https://www.avast.com/en-us/secure-browser
Download the Secure Browser Removal tool from here, https://download.avastbrowser.com/avast_secure_browser_uninstall.exe
Save your Bookmarks via the Book Marks Manager if you have custom bookmarks so you can import them when you re-install.
Run the removal tool, reboot, run the installer import your favorites if you saved them.
Let us know if that's solved the problem.

This worked for me!  Thank you very much!   

[bob3160]

Maybe it's time for a clean install of the Secure Browser
Download the installer from here, https://www.avast.com/en-us/secure-browser
Download the Secure Browser Removal tool from here, https://download.avastbrowser.com/avast_secure_browser_uninstall.exe
Save your Bookmarks via the Book Marks Manager if you have custom bookmarks so you can import them when you re-install.
Run the removal tool, reboot, run the installer import your favorites if you saved them.
Let us know if that's solved the problem.

This worked for me!  Thank you very much!   

You're welcome.