Author Topic: AVAST stealing money off my card  (Read 1919 times)

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Offline Richard Johnson2

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AVAST stealing money off my card
« on: April 12, 2019, 09:17:25 AM »
I cancelled my subscription and then AVAST takes the fee from my card.
I am reporting this company to the NZ ecommerce commission

Offline Asyn

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Re: AVAST stealing money off my card
« Reply #1 on: April 12, 2019, 09:21:57 AM »
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
W8.1 [x64] - Avast PremSec 19.9.2394.B#1 - CC 5.63 - EEK - Firefox ESR 68.3 [NS/AOS/uBO/PB] - Thunderbird 68.3 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline BWhit

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Re: AVAST stealing money off my card
« Reply #2 on: April 12, 2019, 11:06:25 AM »
Hi Richard,

I'm sorry that you have received an unexpected charge. This has has happened because not all of your Avast subscriptions through Google Play have been cancelled. I have sent you a PM now with information about your recent payments so that we can get this refunded for you and cancel any further subscriptions.

Offline José Manuel35

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Re: AVAST stealing money off my card
« Reply #3 on: April 30, 2019, 07:02:14 PM »
Hello. The links for cancel my subscription doesn't work. I' am very angry. I'am wasting my time and patience.  I hope a solution, or right tomorrow  I will report it to the consumer's office and will spread everywhere very negative advertising from Avast.

Offline José Manuel35

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Re: AVAST stealing money off my card
« Reply #4 on: April 30, 2019, 11:17:27 PM »
I present my apologies because it seems that they have solved the problem.  I hope I do not have to return here because they have charged the payment to my bank account.  :P Thank you very much.
Les presento mis disculpas porque parece que han resuelto el problema. Espero no tener que regresar por aquí porque sí han cargado el pago a mi cuenta bancaria.  ::) Muchas gracias.
« Last Edit: April 30, 2019, 11:20:45 PM by José Manuel35 »