Author Topic: Avast Premier License not showing in licenses in online account  (Read 2290 times)

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Offline bstock

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In 2017 I purchased a premier licence for my laptop. Recently received a highly discounted offer to re-join as my license had expired. It had not expired but I had neglected to check into my online account until then. When I did yesterday, although it acknowledged my laptop did have a valid licence but when I looked in the licenses section there was no mention of it

Should it be shown in the licences section?
Acer Aspire 5742Z / Pentium P6100 2GHz / 4GB Ram / 500GB HDD / Windows 7 Home Premium / Avast!Internet Security 7.0.1456 / SUPER AntiSpyware Professional / Malwarebytes Anti-Malware Free /Firefox 14.0.1/ IE9 / Mozilla Thunderbird 14.1 / TrueCrypt

Offline Asyn

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Re: Avast Premier License not showing in licenses in online account
« Reply #1 on: June 08, 2018, 09:31:08 AM »
Did you buy from Avast directly or from a reseller..?
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline MarcDB

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Re: Avast Premier License not showing in licenses in online account
« Reply #2 on: June 10, 2018, 12:21:40 PM »
Hi, I'm encountering the same problem. I just bought Avast Premier today and created/logged in here in my PC. Then I decided to login to the my.avast page and it shows blank devices and licenses. Hoping to get some help too.

Thanks!

Offline Asyn

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Re: Avast Premier License not showing in licenses in online account
« Reply #3 on: June 10, 2018, 01:51:05 PM »
Hi Marc, answer the question from Reply #1.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline MarcDB

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Re: Avast Premier License not showing in licenses in online account
« Reply #4 on: June 10, 2018, 05:03:51 PM »
Hi Asyn!

Bought directly from the program. Under My Licenses then I upgraded my free trial version. Although I bought the license before I created a my.avast account.

Offline Asyn

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W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0