Author Topic: cant install avast on windows 10 x64  (Read 435 times)

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Offline ricardoruedag

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cant install avast on windows 10 x64
« on: June 12, 2018, 11:30:32 PM »
I cant install the avast because before I see the installation window, it shows me an error message along with a configuration report.
my computer is a toshiba satellite s55t and I literally just installed windows 10 x64.
The report that I throw avast is the following:


2018-06-12 21:14:09.852Infoinstup[7688,8612]Command: '"C:\Users\Ricardo\AppData\Local\Temp\_av_iup.tm~a05820\instup.exe" /edition:3 /ga_clientid:fdc9bd85-889d-4ddc-86ac-882b2f04cc97 /guid:10ad1165-202a-4dcc-8e26-29e78a4b4639 /prod:ais /sfx:lite /sfxstorage:C:\Users\Ricardo\AppData\Local\Temp\_av_iup.tm~a05820'
2018-06-12 21:14:09.852Infoinstup[7688,8612]CPU: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz,4
2018-06-12 21:14:09.852Infoinstup[7688,8612]OS: Windows 10 (10.0.15063) x64
2018-06-12 21:14:09.852Infoinstup[7688,8612]Memory: 30% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4002888/4194176K free
2018-06-12 21:14:09.852Infoinstup[7688,8612]DISKs: C:\ - 489GB free / 540GB total
2018-06-12 21:14:09.852Infoinstup[7688,8612]DISKs: E:\ - 338GB free / 390GB total
2018-06-12 21:14:09.852Infoinstup[7688,8612]Running module version: instup.exe - '18.4.3895.0'
2018-06-12 21:14:09.852Infoinstup[7688,8612]Running module version: Instup.dll - '18.4.3895.0'
2018-06-12 21:14:09.868Infomutex[7688,8612]The ownership of the fallback mutex has been successfully taken.
2018-06-12 21:14:09.889Warningsettings[7688,8612]Did not find any values in file 'programData\avast5.ini'
2018-06-12 21:14:21.646Infoshepsync[7688,8612]Trying server IP address 'shepherd.ff.avast.com'
2018-06-12 21:14:26.794Infoshepsync[7688,8612]Download of config file from shepherd.ff.avast.com succeeded.
2018-06-12 21:14:26.809Infoshepsync[7688,8612]Config file successfully updated
2018-06-12 21:14:26.810Infoshepsync[7688,8612]Postpone interval was reset
2018-06-12 21:14:26.813Warningsettings[7688,8480]Did not find any values in file 'programData\burger_client.ini'
2018-06-12 21:14:26.815Infowizard[7688,8612]Running module version: HTMLayout.dll - '3.3.2.1'
2018-06-12 21:14:26.822Infowizard[7688,8612]Loaded module version: C:\Users\Ricardo\AppData\Local\Temp\_av_iup.tm~a05820\HTMLayout.dll - '3.3.2.1'
2018-06-12 21:14:27.017Infowizard[7688,8612]Setup gui was successfully started.
2018-06-12 21:14:27.018Infoinstcore[7688,8612]Sfx setup update has started.
2018-06-12 21:14:27.031Infoservers[7688,8612]Server definition(s) loaded for 'C:\Users\Ricardo\AppData\Local\Temp\_av_iup.tm~a05820\servers.def': 29 (maintenance:0)
2018-06-12 21:14:27.031Infoservers[7688,8612]ChooseServer: selected server 'Download c5983736 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-06-12 21:14:42.044Errordldwrap[7688,8612]HttpGet: download failed with error 0x00002bdc!
2018-06-12 21:14:42.160Errordldwrap[7688,8612]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://c5983736.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
2018-06-12 21:14:42.207Infoservers[7688,8612]ChooseServer: selected server 'Download f4135468 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-06-12 21:14:59.201Errordldwrap[7688,8612]HttpGet: download failed with error 0x00002bdc!
2018-06-12 21:14:59.311Errordldwrap[7688,8612]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f4135468.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
2018-06-12 21:14:59.372Infoservers[7688,8612]ChooseServer: selected server 'Download n5702781 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-06-12 21:15:16.390Errordldwrap[7688,8612]HttpGet: download failed with error 0x00002bdc!
2018-06-12 21:15:16.530Errordldwrap[7688,8612]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://n5702781.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
2018-06-12 21:15:16.586Infoservers[7688,8612]ChooseServer: selected server 'Download f4135468 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-06-12 21:15:33.607Errordldwrap[7688,8612]HttpGet: download failed with error 0x00002bdc!
2018-06-12 21:15:33.761Errordldwrap[7688,8612]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx'. Next try: 4
2018-06-12 21:15:33.824Infoservers[7688,8612]ChooseServer: selected server 'Download b5631766 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-06-12 21:15:50.860Errordldwrap[7688,8612]HttpGet: download failed with error 0x00002bdc!
2018-06-12 21:15:51.020Errordldwrap[7688,8612]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx'. Next try: 5
2018-06-12 21:15:51.050Infoservers[7688,8612]ChooseServer: selected server 'Download b5631766 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-06-12 21:16:08.066Errordldwrap[7688,8612]HttpGet: download failed with error 0x00002bdc!
2018-06-12 21:16:08.199Errordldwrap[7688,8612]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx'. Next try: 6
2018-06-12 21:16:08.219Infoservers[7688,8612]ChooseServer: selected server 'Download f2655181 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-06-12 21:16:25.262Errordldwrap[7688,8612]HttpGet: download failed with error 0x00002bdc!
2018-06-12 21:16:25.309Errordldwrap[7688,8612]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx'. Next try: 7
2018-06-12 21:16:25.340Infoservers[7688,8612]ChooseServer: selected server 'Download d4812427 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-06-12 21:16:42.361Errordldwrap[7688,8612]HttpGet: download failed with error 0x00002bdc!
2018-06-12 21:16:42.501Errordldwrap[7688,8612]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx'. Next try: 8
2018-06-12 21:16:42.532Infoservers[7688,8612]ChooseServer: selected server 'Download c5983736 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-06-12 21:16:59.551Errordldwrap[7688,8612]HttpGet: download failed with error 0x00002bdc!
2018-06-12 21:16:59.598Errordldwrap[7688,8612]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx'. Next try: 9
2018-06-12 21:16:59.644Infoservers[7688,8612]ChooseServer: selected server 'Download f2655181 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-06-12 21:17:16.657Errordldwrap[7688,8612]HttpGet: download failed with error 0x00002bdc!
2018-06-12 21:17:16.767Errordldwrap[7688,8612]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx'. Next try: 10
2018-06-12 21:17:16.807Infoservers[7688,8612]ChooseServer: selected server 'Download l2932126 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-06-12 21:17:18.813Infoservers[7688,8612]ChooseServer: selected server 'Download l2591751 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-06-12 21:17:33.804Errordldwrap[7688,8612]HttpGet: download failed with error 0x00002bdc!
2018-06-12 21:17:33.934Errordldwrap[7688,8612]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://l2591751.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 1
2018-06-12 21:17:33.956Infoservers[7688,8612]ChooseServer: selected server 'Download b1652951 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-06-12 21:17:50.963Errordldwrap[7688,8612]HttpGet: download failed with error 0x00002bdc!
2018-06-12 21:17:51.124Errordldwrap[7688,8612]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://b1652951.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 2
2018-06-12 21:17:51.146Infoservers[7688,8612]ChooseServer: selected server 'Download s5355946 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-06-12 21:18:08.166Errordldwrap[7688,8612]HttpGet: download failed with error 0x00002bdc!
2018-06-12 21:18:08.307Errordldwrap[7688,8612]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://s5355946.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 3
2018-06-12 21:18:08.322Infoservers[7688,8612]ChooseServer: selected server 'Download n4464433 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-06-12 21:18:25.360Errordldwrap[7688,8612]HttpGet: download failed with error 0x00002bdc!
2018-06-12 21:18:25.375Errordldwrap[7688,8612]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/prod-pgm.vpx'. Next try: 4
2018-06-12 21:18:25.422Infoservers[7688,8612]ChooseServer: selected server 'Download g0431773 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-06-12 21:18:42.453Errordldwrap[7688,8612]HttpGet: download failed with error 0x00002bdc!
2018-06-12 21:18:42.515Errordldwrap[7688,8612]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/prod-pgm.vpx'. Next try: 5
2018-06-12 21:18:42.546Infoservers[7688,8612]ChooseServer: selected server 'Download d0566038 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-06-12 21:18:59.560Errordldwrap[7688,8612]HttpGet: download failed with error 0x00002bdc!
2018-06-12 21:18:59.592Errordldwrap[7688,8612]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/prod-pgm.vpx'. Next try: 6
2018-06-12 21:18:59.649Infoservers[7688,8612]ChooseServer: selected server 'Download x9592796 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-06-12 21:19:16.662Errordldwrap[7688,8612]HttpGet: download failed with error 0x00002bdc!
2018-06-12 21:19:16.787Errordldwrap[7688,8612]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/prod-pgm.vpx'. Next try: 7
2018-06-12 21:19:16.842Infoservers[7688,8612]ChooseServer: selected server 'Download f2655181 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-06-12 21:19:33.859Errordldwrap[7688,8612]HttpGet: download failed with error 0x00002bdc!
2018-06-12 21:19:33.890Errordldwrap[7688,8612]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/prod-pgm.vpx'. Next try: 8
2018-06-12 21:19:33.927Infoservers[7688,8612]ChooseServer: selected server 'Download w6813828 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-06-12 21:19:50.942Errordldwrap[7688,8612]HttpGet: download failed with error 0x00002bdc!
2018-06-12 21:19:51.071Errordldwrap[7688,8612]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/prod-pgm.vpx'. Next try: 9
2018-06-12 21:19:51.094Infoservers[7688,8612]ChooseServer: selected server 'Download n5702781 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-06-12 21:20:08.109Errordldwrap[7688,8612]HttpGet: download failed with error 0x00002bdc!
2018-06-12 21:20:08.242Errordldwrap[7688,8612]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'https://s-iavs9x.avcdn.net/iavs9x/prod-pgm.vpx'. Next try: 10
2018-06-12 21:20:08.272Infoservers[7688,8612]ChooseServer: selected server 'Download n4944709 AVAST9 Server' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-06-12 21:20:10.274Errorengine[7688,8612]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]
2018-06-12 21:20:10.341Warningsettings[7688,8480]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\burger_client.ini'
2018-06-12 21:20:10.341Warningsettings[7688,7868]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\avast5.ini'

Offline Pondus

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Re: cant install avast on windows 10 x64
« Reply #1 on: June 13, 2018, 12:09:25 AM »
Quote
   HttpGet: An error 41227 
Try change your DNS to Google dns and try again

Chief Wiggum: Uh, no, you got the wrong number. This is 9-1…2.


Offline DavidR

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Re: cant install avast on windows 10 x64
« Reply #2 on: June 13, 2018, 12:52:29 AM »
Or try using the off-line installation file.

See https://forum.avast.com/index.php?topic=218904.0 for a list of direct downloads.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 18.8.2356/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/

Offline ricardoruedag

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Re: cant install avast on windows 10 x64
« Reply #3 on: June 13, 2018, 05:01:01 PM »
Thanks to Pondus and DavidR for your answers, I download the offline and it install without problems although avast did not validate the license, but changing the DNS did the trick.

Thank you very much.

Offline DavidR

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Re: cant install avast on windows 10 x64
« Reply #4 on: June 13, 2018, 07:39:03 PM »
You're welcome, glad that you have got it resolved now.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 18.8.2356/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/