Author Topic: Unable to update aVast v4.7  (Read 2238 times)

0 Members and 1 Guest are viewing this topic.

yupkim

  • Guest
Unable to update aVast v4.7
« on: July 01, 2006, 06:25:17 PM »
avast v4.7 home has been working fine for 2 months or so, then it now pops up red window with error. Do I need to register again for this free version, although it supposed to be good for one year?
--- Summary page says
Access denied.
---
When I view the log, it reads as follows. Note the last line Err: Access denied.
---- Begin of the log ---
01.07.2006 10:56:23 general: Started: 01.07.2006, 10:56:23
01.07.2006 10:56:23 general: Running setup_av_pro-33b (827)
01.07.2006 10:56:23 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
01.07.2006 10:56:23 system: Computer WinName: KIMS-PC1
01.07.2006 10:56:23 system: Windows Net User: KIMS-PC1\Owner
01.07.2006 10:56:23 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress 
01.07.2006 10:56:23 general: DldSrc set to inet
01.07.2006 10:56:23 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
01.07.2006 10:56:23 general: Old version: 33b (827)
01.07.2006 10:56:23 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
01.07.2006 10:56:23 system: Computer DnsName: Kims-PC1
01.07.2006 10:56:23 system: Computer Ip Addr: 192.168.1.104
01.07.2006 10:56:23 internet: SYNCER: Type: use IE settings
01.07.2006 10:56:23 internet: SYNCER: Auth: another authentication, use WinInet
01.07.2006 10:56:23 package: Part prg_av_pro-33b is installed
01.07.2006 10:56:23 package: Part vps-62505 is installed
01.07.2006 10:56:23 package: Part news-4a is installed
01.07.2006 10:56:23 package: Part setup_av_pro-33b is installed
01.07.2006 10:56:23 general: Old version: 33b (827)
01.07.2006 10:56:23 file: SetExistingFilesBitmap: 814->138->138
01.07.2006 10:56:23 general: GUID: adb4d201-19ae-4d4a-8b94-ff8d43b1f644
01.07.2006 10:56:23 general: Server definition(s) loaded for 'main': 61 (maintenance:0)
01.07.2006 10:56:23 general: SelectCurrent: selected server 'Download30 AVAST server' from 'main'
01.07.2006 10:56:23 package: GetPackages - set proxy for inet
01.07.2006 10:56:23 internet: SYNCER: Type: use IE settings
01.07.2006 10:56:23 internet: SYNCER: Auth: another authentication, use WinInet
01.07.2006 10:56:23 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
01.07.2006 10:56:23 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
01.07.2006 10:56:23 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
01.07.2006 10:56:23 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
01.07.2006 10:56:23 general: progress thread start
01.07.2006 10:56:24 general: progress start - 1
01.07.2006 10:56:24 general: progress start - 2
01.07.2006 10:56:24 package: Download servers.def, servers.def.vpu failed with error 0x00000005.
01.07.2006 10:56:24 package: Download servers.def, servers.def.vpu failed with error 0x00000005.
01.07.2006 10:56:25 file: GetNewerStampedFile:compatCopyFile failed: C:\DOCUME~1\Owner\LOCALS~1\Temp\_av_proI.tm~a03928\onefile, C:\Program Files\Alwil Software\Avast4\Setup\servers.def, error: 0x00000005
01.07.2006 10:56:25 package: Tried to download servers.def but failed with error 0x00000005.
01.07.2006 10:56:25 general: progress end - 1
01.07.2006 10:56:25 general: progress end - 0
01.07.2006 10:56:25 general: progress thread end
01.07.2006 10:56:25 general: Err:Access is denied.
----  End of log ----
I also reviewed the avast.ini file, but can not post it now due to 10K ch. limit.
Please HELP or guide me.

Forejt

  • Guest
Re: Unable to update aVast v4.7
« Reply #1 on: July 04, 2006, 03:41:32 PM »
Use the uninstall utility to remove current version:
http://www.avast.com/eng/avast_uninstall_util.html
After uninstalling restart Windows, delete the remaining folder where you had avast installed, then install the latest version again.