Can't remove Avast from laptop

[REDACTED]

Hi Guys

The April Windows Update caused the laptop to boot into a 'recovery options' loop, none of which work; whilst generating windows error messages.
Unknown to me Avast/Microsoft came out with a fix. But my nephew tried a 'Diskpart' fix of his own. So I'm not in a position to use the Avast/Microsoft fix.
The laptop  after booting is still trying to carry out the April Windows Update; but after it's completed; the only icon on the desktop is the 'Recycle Bin'.   

I'm using a Rescue Disk to access the internet. But believe that if I remove Avast completely then Windows should update. I've tried various ways to remove Avast, Nothing so far works.

On harddisk C: I have the files Windows and Windows.old.   

[Asyn]

But my nephew tried a 'Diskpart' fix of his own.

What did he do exactly..?

[REDACTED]

To be honest I don't know. He says he tried to create a partition; But he's used the 'clean' or  'delete' command to remove the original partition. Everything is there; no loss of data; the partitions have been rebuilt. Now I still have the original issues.

[Asyn]

Without further details it's almost impossible to help.

Do you have any backups..?

[REDACTED]

I've backed up the data (although there are some files that I still need to locate);

[Asyn]

Do you run a paid version of Avast..?

[REDACTED]

No it's the free version.

[Asyn]

No it's the free version.

Unfortunately, there's no additional support (Email/Phone) for Avast Free.

[REDACTED]

That's not great. But expected; I've added Avast and Microsoft to the certainties of life; it isn't good.   

[Asyn]

That's not great. But expected; I've added Avast and Microsoft to the certainties of life; it isn't good.

Don't get me wrong, you can still stick to the forum and wait for one of the guys with W10...

[REDACTED]

No probs; just need to navigate to a solution; hopefully the correct one. Your help has been appreciated. 

[Asyn]

No probs; just need to navigate to a solution; hopefully the correct one. Your help has been appreciated. 

You're welcome. Hope you'll find the needed solution.

[bob3160]

Unless you have an image backup that can be restored, it pretty much sounds like it's time to format the HD and start
with a clean install.