Author Topic: Avast is blocking all of my email attachments  (Read 5403 times)

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Avast is blocking all of my email attachments
« on: June 21, 2018, 07:48:02 PM »
Avast is blocking any attachment that I have in my emails. I am using Windows 7 and my email company uses Zimbra. I have to disable Avast in order to open any attachment. Any suggestions?

Offline Pondus

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Re: Avast is blocking all of my email attachments
« Reply #1 on: June 21, 2018, 08:13:57 PM »
when avast block something there should be a message, if so what does the message say .... all info on it or post a screenshot



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Re: Avast is blocking all of my email attachments
« Reply #2 on: June 21, 2018, 08:58:58 PM »
I have attached a screen shot.

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Re: Avast is blocking all of my email attachments
« Reply #3 on: June 21, 2018, 09:22:10 PM »
Here is another screen shot trying to open a different attachment.

Offline Pondus

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Re: Avast is blocking all of my email attachments
« Reply #4 on: June 21, 2018, 09:25:38 PM »
URL:Mal = Blacklisted URL or IP

Do you get same block if you use another browser? .... there have been some peculiar avast/Firefox stuff lately



« Last Edit: June 21, 2018, 09:29:02 PM by Pondus »

Offline HonzaZ

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Re: Avast is blocking all of my email attachments
« Reply #5 on: June 22, 2018, 08:42:10 AM »
Hi,
I have disabled false positive detection on login.wctel.net/service/home/~.

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Re: Avast is blocking all of my email attachments
« Reply #6 on: June 22, 2018, 01:39:02 PM »
Yes. I am getting the same message using Firefox and Explorer.

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Re: Avast is blocking all of my email attachments
« Reply #7 on: June 22, 2018, 01:43:01 PM »
HonaZ,

How do I disable false positive detection for  login.wctel.net/service/home/~?

Online DavidR

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Re: Avast is blocking all of my email attachments
« Reply #8 on: June 22, 2018, 02:43:22 PM »
HonaZ,

How do I disable false positive detection for  login.wctel.net/service/home/~?

This would presumably have been added to/removed from the Engine and Virus updates.
Check that you have the latest virus definitions update.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: Avast is blocking all of my email attachments
« Reply #9 on: June 23, 2018, 04:45:43 PM »
I have the latest updates. I am not a computer guru and find Avast very hard to find and understand the terminology and it's meaning as far as what different aspects does. I cannot find how to disable false positive detection for  login.wctel.net/service/home/~. I do not see where to disable any type detection.

Sorry for being such a DUMMY. But if I weren't a DUMMY i wouldn't be here asking for help.

Offline Pondus

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Re: Avast is blocking all of my email attachments
« Reply #10 on: June 23, 2018, 05:47:47 PM »
Quote
  I cannot find how to disable false positive detection for  login.wctel.net/service/home/~. I do not see where to disable any type detection 
See post above from @HonzaZ  (he work for avast) a signature update has been released

Do a manual update and restart computer .... does it still block ?




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Re: Avast is blocking all of my email attachments
« Reply #11 on: June 24, 2018, 06:16:34 AM »
Downloaded newest version and reloaded.

Seems to be working ok now.

Thanks