Contacting Tech Support

[ScottInFlorida]

--Patience Grasshopper--

I have sent three emails to support@avast.com over the course of the last five days and have not received a response.

Is this the proper forum for questions of any kind related to Avast for Windows Servers or should I just be more patient?

Thanks!

ScottInFlorida

[DavidR]

This should be fine to ask questions about the avast 4 server edition. There are a number of the Alwil team who monitor the forums, which is likely to be much quicker that the support path you have tried, although I'm surprised you haven't had a response yet.

Do you have any form of anti-spam filter that may be deleting emails from avast.com ?

[ScottInFlorida]

David,

Thanks for your quick reply.

No, I don't filter my mail, at least not yet. 

I will follow your advice and post my topic here.

Thanks again, I appreciate it.

S>

[DavidR]

I have replied to your other thread, welcome to the forums.

[AMG]

FWIW, I also e-mailed support and posted here in the forums.  I found I never received a reply via e-mail, but, I did receive prompt and excellent info from the Alwil team.  It's no biggie that the e-mail didn't get replied to...but, I still think it should be made clearer where you go for help with the "Avast managed client".  It seems to be a product without a home on these forums...(though it seems to be fruitful to post in the ADNM category).