Author Topic: web shield + firefox (feedback)  (Read 1661 times)

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web shield + firefox (feedback)
« on: June 27, 2018, 07:24:33 PM »
the combination of web shield and firefox would not allow me to access "", i had to turn web shield off to gain access the site. i find it ridiculous that there is no option to create exceptions or adjustable settings other than "on" or "off".

I liked your product as i sat in the background and i only knew it was there when there was a problem. It didn’t adjust my browser, homepage or anything noticeable. (which was why i stopped using my last security product).

Thank you

Offline ondrej.kolacek

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Re: web shield + firefox (feedback)
« Reply #1 on: June 28, 2018, 09:43:54 AM »

with the newest firefox, access to that web page is possible for us. For us to start diagnosing the issue, we would need a screenshot of the error firefox displays, and if it is an issue with certificates, on the error screen click Advanced, and if there is something like: Error code: SSL_ERROR_BAD_CERT_DOMAIN, click on the SSL_ERROR_LINK and send us the displayed information.

As a note, it is indeed possible to create exceptions for specific pages: Preferences -> Shields -> click on Settings in Web Shield section, in section Excluded Servers click on +, select Service https, set * into Server, click Add.

Kind regards,
Ondrej Kolacek