Author Topic: Install issue on new pc  (Read 747 times)

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Install issue on new pc
« on: June 27, 2018, 07:25:47 PM »
So I downloaded the free, ran the install and it got all the way to step 7 then shuts off.  It does not appear to be installed, as I have no icons anywhere.  I've deleted downloads and redownloaded, rebooted, ran the hash utililty, and still doesn't work. Any ideas?  I'm slightly better than novice, but not a pro so use plain language and be patient :)

Offline mchain

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Re: Install issue on new pc
« Reply #1 on: June 27, 2018, 10:00:46 PM »
What OS (operating system)?
What version of avast?  Free, Pro, AIS, Premium?  Is it 18.5.2342?
What version of operating system?  SP (Service Pack)?
Did you use the online installer and remove the old a/v first?
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803