Author Topic: After repairing MacOS High Sierra, Avast File, Web & Mail Shields won't activate  (Read 2744 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
As the title states, i just reinstalled the macOS following advice from Apple as i was having issues with my mac shutting down.

Upon this completing the only issue i'm having now is Avasts shields won't activate. The program itself runs fine and i can run scans etc.

I've uninstalled Avast twice and reinstalled but i'm still facing the same problem.
« Last Edit: May 16, 2018, 06:50:40 PM by TailEndCharlie27 »

Offline lukas.hasik

  • Avast team
  • Advanced Poster
  • *
  • Posts: 910
  • Product manager of Avast Security for Windows
TailEndCharlie27, would you mind to send us Support package? https://support.avast.com/en-ww/article/Submit-Mac-Security-support-file
Quality is also a feature.

REDACTED

  • Guest
No problem, i'll generate it now

Offline ondrej.kolacek

  • Avast team
  • Sr. Member
  • *
  • Posts: 373
Hello,

I have checked the support package and it seems that we are constantly failing to read status of our drivers. Please could you run the following 4 commands:

sudo /Library/Application\ Support/Avast/hub/modules/014_fileshield.sh check

sudo launchctl list | grep com.avast

kextstat | grep com.avast

sudo kextutil /Library/Application\ Support/Avast/components/fileshield/signed/AvastFileShield.kext; echo result$?

in terminal and send the output to ondrej.kolacek at avast.com ?

Kind regards
Ondrej Kolacek
« Last Edit: May 17, 2018, 03:55:20 PM by ondrej.kolacek »

Offline NON

  • Japanese User
  • Avast Überevangelist
  • Ultra Poster
  • *****
  • Posts: 5272
  • Whatever will be, will be.
A Japanese user reported similar issue on the Japanese forum. Do you still need logs or command results if available?
Main: Win10 Pro 22H2 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 22 Premium Beta(Icarus) / Comodo Firewall
Mobile: Win10 Pro 22H2 64bit / Core i5-3340M 2.7GHz / 8GB RAM / Avast 22 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。

Offline lukas.hasik

  • Avast team
  • Advanced Poster
  • *
  • Posts: 910
  • Product manager of Avast Security for Windows
A Japanese user reported similar issue on the Japanese forum. Do you still need logs or command results if available?
If his MacAV version is 13.9 then yes, please
Quality is also a feature.