Author Topic: Avast VPN blocking my internet access  (Read 5593 times)

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Avast VPN blocking my internet access
« on: June 21, 2018, 01:48:22 PM »
Hello guys,
I've been trying to use Avast secureline VPN for the past weeks. It does get connected to any country I want but completely block any internet access within a minute.
I even uninstalled Avast mac security to check if it was not blocking the VPN, but problem kept going (I reinstalled it since). Please not that I am not using Avast premier so I guess it's not about firewall.
I spent time on forums, uploaded my Mac to the last version (high sierra) yesterday, but it keeps not working.
Please note that it perfeclty works on Windows with the same wifi network in my appartment... I also contacted Avast two weeks ago but did not get any answer.
No idea what to do...
huge thank in advance;
Amber
« Last Edit: June 21, 2018, 01:58:52 PM by AmberNoumea »

Offline krahulik

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Re: Avast VPN blocking my internet access
« Reply #1 on: June 21, 2018, 02:16:18 PM »
Hello Amber,
thank you for letting us know. I have asked our infrastructure team to investigate the issue. Could you please generate a support package from the application's help menu when connected to VPN and send it to me as a private message?

Best Regards,
Martin