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Topic: Need help uninstalling (Read 1767 times)
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Need help uninstalling
«
on:
July 08, 2018, 01:42:58 PM »
I got on my laptop when I got home and there was an Avast Free Antivirus icon on my desktop, no one had been home to be on the computer, so it has somehow installed itself. I went to uninstall it and it isn't showing up in my installed programs. I went online to figure out how to uninstall it and followed instructions with no results. Tried again except forced it to start up in safe mode, thinking I may not have got it to go into safe mode. I have tried uninstalling this random program I didn't install in the first place at least 5 or 6 times. I tried contacting support and they won't talk to you unless you paid for it and when I finally did find the support number the office isn't open even though it says beside the number it is open 24 hours a day. I have followed the screenshot instructions, video instructions on youtube, and my girlfriend has attempted to uninstall it with absolutely NO results. Now instead of having one Avast icon I have the one that popped up and the uninstall tool and I can't get rid of either of them. I'm so irritated at this point, I need SOMEONE to help me get this off my computer.
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Re: Need help uninstalling
«
Reply #1 on:
July 08, 2018, 01:52:28 PM »
UPDATE: I now somehow have three Avast icons after the attempt I just made, while doing everything as the instructions say. I have an HP 2000 Notebook PC with Windows 8.1, by the way.
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bob3160
Avast Überevangelist
Probably Bot
Posts: 48583
64 Years of Happiness
Re: Need help uninstalling
«
Reply #2 on:
July 08, 2018, 01:59:33 PM »
How to uninstall Avast:
https://support.avast.com/en-us/article/Uninstall-Antivirus
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http://www.organdonor.gov/
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- Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112,
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Re: Need help uninstalling
«
Reply #3 on:
July 08, 2018, 02:32:11 PM »
I did that. Multiple times. I read every word and followed every detail 5 or 6 times. Well, 6 or 7 now. All it did was pop up with yet another icon that I can't get rid of. They don't show up in my list of things I can uninstall and I need them to not be taking up space.
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bob3160
Avast Überevangelist
Probably Bot
Posts: 48583
64 Years of Happiness
Re: Need help uninstalling
«
Reply #4 on:
July 08, 2018, 02:47:51 PM »
Run the Avast cleanup tool and follow the instructions.
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Free Security Seminar:
https://bit.ly/bobg2023
-
Important:
http://www.organdonor.gov/
--
My Web Site:
http://bob3160.strikingly.com/
- Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112,
How to Successfully Install Avast
http://goo.gl/VLXde
-
Repair & Clean Install
https://goo.gl/t7aJGq
--
My Online Activity
https://bit.ly/BobGInternet
REDACTED
Guest
Re: Need help uninstalling
«
Reply #5 on:
July 08, 2018, 03:48:58 PM »
I did. 6 or 7 times. I have followed the instructions step by step rereading them two or three times every time.
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bob3160
Avast Überevangelist
Probably Bot
Posts: 48583
64 Years of Happiness
Re: Need help uninstalling
«
Reply #6 on:
July 08, 2018, 04:32:03 PM »
Sorry but something wasn't done correctly or you wouldn't have your current situation. Since I can't see your computer, I can't see what you did or missed.
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Free Security Seminar:
https://bit.ly/bobg2023
-
Important:
http://www.organdonor.gov/
--
My Web Site:
http://bob3160.strikingly.com/
- Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112,
How to Successfully Install Avast
http://goo.gl/VLXde
-
Repair & Clean Install
https://goo.gl/t7aJGq
--
My Online Activity
https://bit.ly/BobGInternet
REDACTED
Guest
Re: Need help uninstalling
«
Reply #7 on:
July 08, 2018, 05:16:40 PM »
I didn't miss anything. I followed the instructions step for step. I can follow simple instructions.
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