Author Topic: URGENT - Charged for DRi*Avast Software and Need to Cancel  (Read 108306 times)

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Offline DavidR

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #75 on: March 17, 2021, 07:04:16 PM »
It seems that by upgrading premium anti virus from the free one (2 years ago) a clean up program was included that I never used by the way. Canceled the premium anti virus but did not take notice of the clean up program that has to be canceled as well, for this reaason I just got billed 59,99€ via credit card for a re newal off the clean up software that was never installed in the first place! Pay attention to this when canceling your premium avast antivirus software and look out for atached software that was probably included in the package even never installed! They will bill you and there is nothing you can do!. Be warned ...

As far as I'm aware, Avast Cleanup Premium is not part of the the Avast Premium Antivirus program, though it and Avast Free have a cleanup component included. 
But it only reports cleanup issues in the hope that you will purchase the paid Avast Cleanup Premium product.

Did you ever signup for the trial version of Avast Cleanup Premium, as that would require completing a payment mandate that would kick in at the end of the trial and upon renewal.

What does your Registration Information say you have for your installation (right click the avast tray icon - Registration Information).
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.691) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline marciewilliams67

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #76 on: April 01, 2021, 07:30:30 PM »
i tried the phone number no one answered no one sending  a email need an address to send back omni did not use marciewilliams67@gmail.com  MARCELLA WILLIAMS

Offline rocksteady

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #77 on: April 02, 2021, 12:22:17 PM »
@marciewilliams67. It is unwise to post your email address on a public forum like this, unless you want spam.
I suggest you edit your post and remove or disguise it.

As in bob3160's post above:
Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
« Last Edit: April 02, 2021, 12:24:07 PM by rocksteady »

Offline Robert1655

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #78 on: August 07, 2021, 12:26:32 PM »
I dont want this I never wanted it and do i have to sue you in a court .and i cant .I do not have an e-mail telling my I purchased this .I do not have any order number or anything relating to to this

Offline Asyn

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #79 on: August 07, 2021, 01:41:57 PM »
I dont want this I never wanted it and do i have to sue you in a court .and i cant .I do not have an e-mail telling my I purchased this .I do not have any order number or anything relating to to this
-> https://support.avast.com/en-ww/article/Sale-Billing-FAQ
Win 8.1 [x64] - Avast PremSec 21.8.6586.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.84
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #80 on: August 07, 2021, 02:54:25 PM »

Refund https://support.avast.com/en-us/contact/sales_refund
If you don't have an order # use 00000000 then explain your problem.

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Offline sundlind

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #81 on: August 20, 2021, 06:21:28 PM »
I've just been charged payment for an ugrade I did not order. I feel very disappointed with Avast and wish to end any sort of contact with the company. I just don´t know how to contact it.
Who to report to.

Offline bob3160

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #82 on: August 20, 2021, 08:43:55 PM »
I've just been charged payment for an ugrade I did not order. I feel very disappointed with Avast and wish to end any sort of contact with the company. I just don´t know how to contact it.
Who to report to.
Refund https://support.avast.com/en-us/contact/sales_refundIf you don't have an order # use 00000000 then explain your problem.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Oleksii4

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #83 on: September 07, 2021, 01:19:22 PM »
Same kind of shit happened to me.
One hour ago I lost $39,99 from my credit card for a DRI*AVAST Software.
There was no order and no e-mail from Avast to confirm such a deal!
I've just send them request for refund with the Order ID: #00000000.
Will see what happens.
Country - Ukraine


 
« Last Edit: September 07, 2021, 02:30:50 PM by Oleksii4 »

Offline Oleksii4

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #84 on: Yesterday at 07:34:24 PM »
I`m really tired and dissapointed.
10 days is over, many requests/e-mails and still NO refund. :(
Althought Avast agreed it was their mistake.

Offline r@vast

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #85 on: Today at 03:44:51 PM »
I`m really tired and dissapointed.
10 days is over, many requests/e-mails and still NO refund. :(
Althought Avast agreed it was their mistake.

Hi,

To clarify, we did send out notification emails. However, it seems that you sign up for the trial subscription using an invalid email address.
I have escalated your refund request, and we will get back to you via the case/ticket you created with us.