Author Topic: URGENT - Charged for DRi*Avast Software and Need to Cancel  (Read 25821 times)

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Offline Cynthia51

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URGENT - Charged for DRi*Avast Software and Need to Cancel
« on: July 08, 2018, 10:25:53 PM »
I was checking my bank account today and noticed I was charged 49.99 for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Getting help directly from support has been difficult as well as they ask for specifics.

The charge is processing as of today, July 8th.

Offline schmidthouse

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #1 on: July 08, 2018, 10:41:23 PM »
Someone(at some point) has made a purchase of an Avast product or registered for a 'Trial version' in order for the payment details to be available. Auto Renewal is UNFORTUNATELY checked by default and needs to be unchecked or cancelled.
Possibly this information may help.

https://support.avast.com/en-ww/article/126/#artTitle  :)
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Offline mccausland2

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #2 on: August 15, 2018, 08:10:29 AM »
I was charged $52.74 for DRI*AVAST SOFTWA and I did not order this. I do not even know what it is. Please refund my money and do what ever you have to do to get rid of this. Thank You.

Offline Asyn

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #3 on: August 15, 2018, 11:01:54 AM »
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
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Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline gjudd41

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #4 on: September 03, 2018, 11:20:21 PM »
I was checking my bank account today and noticed I was charged $86.39 for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Getting help directly from support has been difficult as well as they ask for specifics.

The charge is pending as of today, 9-3-2018.

Offline bob3160

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #5 on: September 03, 2018, 11:31:02 PM »
I was checking my bank account today and noticed I was charged $86.39 for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Getting help directly from support has been difficult as well as they ask for specifics.

The charge is pending as of today, 9-3-2018.
https://forum.avast.com/index.php?topic=220340.msg1472542#msg1472542
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Offline Madyira

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #6 on: June 26, 2019, 06:12:11 PM »
I was charged £64.99 for a product that l never purchased.

I therefore request urgent refund of this amount to my account please!

Offline schmidthouse

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #7 on: June 26, 2019, 06:19:35 PM »
I was charged £64.99 for a product that l never purchased.

I therefore request urgent refund of this amount to my account please!

Follow the instructions given in this topic Posts #3
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Offline peter531

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Re: URGENT - Charged for PAYPAL *DIGITALRIV - NEED A REFUND
« Reply #8 on: July 10, 2019, 01:28:10 PM »
I was checking my bank account today and noticed I was charged £39.99 twice for PAYPAL *DIGITALRIV 353143690014" £79.98. I am a current customer however I do not have any email communication nor any confirmation on my account for software that matches these amounts nor dates. How do I get a refund? Getting help directly from support has been difficult.


Offline bob3160

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Re: URGENT - Charged for PAYPAL *DIGITALRIV - NEED A REFUND
« Reply #9 on: July 10, 2019, 01:53:00 PM »
I was checking my bank account today and noticed I was charged £39.99 twice for PAYPAL *DIGITALRIV 353143690014" £79.98. I am a current customer however I do not have any email communication nor any confirmation on my account for software that matches these amounts nor dates. How do I get a refund? Getting help directly from support has been difficult.
Orders/Renewals/Refunds -> https://support.avast.com/article/24/
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Offline laynemari

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #10 on: July 18, 2019, 11:53:01 AM »
I have also been charged £39.99 for something I didn’t apply for. Contacted them and they say I did. But hey I didn’t as I have a malware on my new iPad. So they will never admit it. So Avast keep the money and keep lying to people about it. You obviously need it more than I do..... if I wasn’t in a wheel chair I would fight on. Can’t be arsed

Offline bob3160

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #11 on: July 18, 2019, 02:11:00 PM »
I have also been charged £39.99 for something I didn’t apply for. Contacted them and they say I did. But hey I didn’t as I have a malware on my new iPad. So they will never admit it. So Avast keep the money and keep lying to people about it. You obviously need it more than I do..... if I wasn’t in a wheel chair I would fight on. Can’t be arsed
Follow the instructions and contact customer support. Complaining in this forum isn't going to solve your problem. Customer service will.
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Offline Bharat12

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #12 on: August 25, 2019, 03:23:03 PM »


I was checking my bank account today and noticed I was charged 49.99 for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Getting help directly from support has been difficult as well as they ask for specifics.

Offline bob3160

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #13 on: August 25, 2019, 03:31:37 PM »


I was checking my bank account today and noticed I was charged 49.99 for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Getting help directly from support has been difficult as well as they ask for specifics.
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.
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Offline Fahad16

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #14 on: September 22, 2019, 11:23:45 PM »
The same thing happened to me today as I was charged 59.99 under the name DRI* avast software. I do not have an email regarding any purchases and I do not have any order number or anything related to an avast subscription. I need help please. It is really a frustrating thing!