Author Topic: URGENT - Charged for DRi*Avast Software and Need to Cancel  (Read 63993 times)

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Online bob3160

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #15 on: September 22, 2019, 11:27:12 PM »
The same thing happened to me today as I was charged 59.99 under the name DRI* avast software. I do not have an email regarding any purchases and I do not have any order number or anything related to an avast subscription. I need help please. It is really a frustrating thing!
Did you read the instructions just above your post?
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Offline Brianna8

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #16 on: December 09, 2019, 01:22:54 AM »
Me too how do you fix it!!

Offline Michael1834

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #17 on: December 27, 2019, 01:13:11 AM »
The same has happened to me in the amount of $76.81 and this is not the first time. I am already unsubscribed and have uninstalled avast, yet still I have been charged. I need this refund immediately and for all billing to cease to my account. I am quite displeased.

This the 26th of December, 2019. Billing was sent the 23rd.
« Last Edit: December 27, 2019, 01:15:06 AM by Michael1834 »

Offline rocksteady

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #18 on: December 27, 2019, 11:32:20 AM »

Offline apehcevska

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #19 on: January 15, 2020, 09:09:26 PM »
 was checking my bank account today and noticed I was charged 60.13euro for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Nobody contact me from Avast...people please help me I sent them my information but they are saying that doesny exist subscription....how can I refund my money and why  they  from DRI took.???

Online bob3160

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #20 on: January 15, 2020, 09:13:21 PM »
was checking my bank account today and noticed I was charged 60.13euro for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Nobody contact me from Avast...people please help me I sent them my information but they are saying that doesny exist subscription....how can I refund my money and why  they  from DRI took. ???
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.
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Offline Attila42

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #21 on: February 08, 2020, 02:33:25 PM »
Hello!

I have the same issue that is mentioned in the title. Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. The transactions have been initiated by the same vendor, beginning with DRI* (Digital River). I have submitted a refund form at Avast and Digital River both, I am however unsure if they are going to get back to me. I found no direct customer support thereby I must write here. Does anyone can help?

I have contacted my bank, they have informed me that the payment is on hold and they can in fact release the amounts in 8 days - if the vendor won't touch it. In case it happens otherwise, I must get back to them with a dispute claim by reporting fraudulent behaviour.

Waiting for an answer.

Regards,
Attila K.

Online bob3160

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #22 on: February 08, 2020, 06:26:02 PM »
Hello!

I have the same issue that is mentioned in the title. Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. The transactions have been initiated by the same vendor, beginning with DRI* (Digital River). I have submitted a refund form at Avast and Digital River both, I am however unsure if they are going to get back to me. I found no direct customer support thereby I must write here. Does anyone can help?

I have contacted my bank, they have informed me that the payment is on hold and they can in fact release the amounts in 8 days - if the vendor won't touch it. In case it happens otherwise, I must get back to them with a dispute claim by reporting fraudulent behaviour.

Waiting for an answer.

Regards,
Attila K.
The answer was in the link above your post,
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Attila42

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #23 on: February 10, 2020, 11:58:36 AM »
Hello!

I have the same issue that is mentioned in the title. Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. The transactions have been initiated by the same vendor, beginning with DRI* (Digital River). I have submitted a refund form at Avast and Digital River both, I am however unsure if they are going to get back to me. I found no direct customer support thereby I must write here. Does anyone can help?

I have contacted my bank, they have informed me that the payment is on hold and they can in fact release the amounts in 8 days - if the vendor won't touch it. In case it happens otherwise, I must get back to them with a dispute claim by reporting fraudulent behaviour.

Waiting for an answer.

Regards,
Attila K.
The answer was in the link above your post,
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.

Dear Bob!

Thanks for the answer, I was a bit lost in the forum hence I did not notice the obvious. I did as you suggested (I have not noted down my ticket number though, got neither any e-mails about the submission - is that normal?) - how long will it take now approximately until Avast's Support team will get back to me, or until I get refunded? Is there no way to solve this issue by a phone call? I can only find the premium service line only - no customer support.

Regards,
Attila K.

Offline Asyn

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #24 on: February 10, 2020, 12:35:21 PM »
Be patient, a refund can take up to 7 business days. Note, don't submit multiple tickets (FIFO).
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Offline Attila42

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #25 on: February 10, 2020, 03:15:42 PM »
Hey!

My bad, I have submitted 3 tickets (refund, unsubscribe and tech issues - regarding the same topic basically), but with different order numbers (last being all zeros). Does that ruin those seven days? Is there anything to fix it?

All in all I got no e-mail notifications after I submitted each ticket. That does not mean that they won't be able to get back to me, now does it? Since I could not retrieve and manage my subscriptions using the same e-mail address, that led to this menace in the first place (the address actually worked before - seems the problem lately is with some automatic communication modules).

Thank you for the replies :)

Offline Pondus

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #26 on: February 10, 2020, 03:23:05 PM »
Quote
Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. 
I guess you used the 60day trail and gave them your credit card info?




Online bob3160

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #27 on: February 10, 2020, 03:42:39 PM »
Hey!

My bad, I have submitted 3 tickets (refund, unsubscribe and tech issues - regarding the same topic basically), but with different order numbers (last being all zeros). Does that ruin those seven days? Is there anything to fix it?

All in all I got no e-mail notifications after I submitted each ticket. That does not mean that they won't be able to get back to me, now does it? Since I could not retrieve and manage my subscriptions using the same e-mail address, that led to this menace in the first place (the address actually worked before - seems the problem lately is with some automatic communication modules).

Thank you for the replies :)
I've forwarded your suggestion about a followup email after a refund request submission to Avast.
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Offline Attila42

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #28 on: February 10, 2020, 04:18:58 PM »
Quote
Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. 
I guess you used the 60day trail and gave them your credit card info?

Yes. I did that before - once I declined the subscription within the given timeframe successfully, another time I continued using a product without a problem. This last encounter however is really a mess.

Offline Attila42

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #29 on: February 10, 2020, 04:21:05 PM »
Hey!

My bad, I have submitted 3 tickets (refund, unsubscribe and tech issues - regarding the same topic basically), but with different order numbers (last being all zeros). Does that ruin those seven days? Is there anything to fix it?

All in all I got no e-mail notifications after I submitted each ticket. That does not mean that they won't be able to get back to me, now does it? Since I could not retrieve and manage my subscriptions using the same e-mail address, that led to this menace in the first place (the address actually worked before - seems the problem lately is with some automatic communication modules).

Thank you for the replies :)
I've forwarded your suggestion about a followup email after a refund request submission to Avast.

Thank you. Pleased if there is anything useful coming out of this misunderstanding.