URGENT - Charged for DRi*Avast Software and Need to Cancel

[apehcevska]

 was checking my bank account today and noticed I was charged 60.13euro for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Nobody contact me from Avast...people please help me I sent them my information but they are saying that doesny exist subscription....how can I refund my money and why  they  from DRI took.

[bob3160]

was checking my bank account today and noticed I was charged 60.13euro for "Dri*Avast Software" when I never made an account with Avast in the first place, nor have I purchased premium or any of their products. How can I can cancel this when I never made an account or product number? I'm unsure of what Dri* even is. Nobody contact me from Avast...people please help me I sent them my information but they are saying that doesny exist subscription....how can I refund my money and why  they  from DRI took.

Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.

[Attila42]

Hello!

I have the same issue that is mentioned in the title. Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. The transactions have been initiated by the same vendor, beginning with DRI* (Digital River). I have submitted a refund form at Avast and Digital River both, I am however unsure if they are going to get back to me. I found no direct customer support thereby I must write here. Does anyone can help?

I have contacted my bank, they have informed me that the payment is on hold and they can in fact release the amounts in 8 days - if the vendor won't touch it. In case it happens otherwise, I must get back to them with a dispute claim by reporting fraudulent behaviour.

Waiting for an answer.

Regards,
Attila K.

[bob3160]

Hello!

I have the same issue that is mentioned in the title. Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. The transactions have been initiated by the same vendor, beginning with DRI* (Digital River). I have submitted a refund form at Avast and Digital River both, I am however unsure if they are going to get back to me. I found no direct customer support thereby I must write here. Does anyone can help?

I have contacted my bank, they have informed me that the payment is on hold and they can in fact release the amounts in 8 days - if the vendor won't touch it. In case it happens otherwise, I must get back to them with a dispute claim by reporting fraudulent behaviour.

Waiting for an answer.

Regards,
Attila K.

The answer was in the link above your post,
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.

[Attila42]

Hello!

I have the same issue that is mentioned in the title. Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. The transactions have been initiated by the same vendor, beginning with DRI* (Digital River). I have submitted a refund form at Avast and Digital River both, I am however unsure if they are going to get back to me. I found no direct customer support thereby I must write here. Does anyone can help?

I have contacted my bank, they have informed me that the payment is on hold and they can in fact release the amounts in 8 days - if the vendor won't touch it. In case it happens otherwise, I must get back to them with a dispute claim by reporting fraudulent behaviour.

Waiting for an answer.

Regards,
Attila K.

The answer was in the link above your post,
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.

Dear Bob!

Thanks for the answer, I was a bit lost in the forum hence I did not notice the obvious. I did as you suggested (I have not noted down my ticket number though, got neither any e-mails about the submission - is that normal?) - how long will it take now approximately until Avast's Support team will get back to me, or until I get refunded? Is there no way to solve this issue by a phone call? I can only find the premium service line only - no customer support.

Regards,
Attila K.

[Asyn]

Be patient, a refund can take up to 7 business days. Note, don't submit multiple tickets (FIFO).

[Attila42]

Hey!

My bad, I have submitted 3 tickets (refund, unsubscribe and tech issues - regarding the same topic basically), but with different order numbers (last being all zeros). Does that ruin those seven days? Is there anything to fix it?

All in all I got no e-mail notifications after I submitted each ticket. That does not mean that they won't be able to get back to me, now does it? Since I could not retrieve and manage my subscriptions using the same e-mail address, that led to this menace in the first place (the address actually worked before - seems the problem lately is with some automatic communication modules).

Thank you for the replies

[Pondus]

Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. 

I guess you used the 60day trail and gave them your credit card info?

[bob3160]

Hey!

My bad, I have submitted 3 tickets (refund, unsubscribe and tech issues - regarding the same topic basically), but with different order numbers (last being all zeros). Does that ruin those seven days? Is there anything to fix it?

All in all I got no e-mail notifications after I submitted each ticket. That does not mean that they won't be able to get back to me, now does it? Since I could not retrieve and manage my subscriptions using the same e-mail address, that led to this menace in the first place (the address actually worked before - seems the problem lately is with some automatic communication modules).

Thank you for the replies

I've forwarded your suggestion about a followup email after a refund request submission to Avast.

[Attila42]

Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. 

I guess you used the 60day trail and gave them your credit card info?

Yes. I did that before - once I declined the subscription within the given timeframe successfully, another time I continued using a product without a problem. This last encounter however is really a mess.

[Attila42]

Hey!

My bad, I have submitted 3 tickets (refund, unsubscribe and tech issues - regarding the same topic basically), but with different order numbers (last being all zeros). Does that ruin those seven days? Is there anything to fix it?

All in all I got no e-mail notifications after I submitted each ticket. That does not mean that they won't be able to get back to me, now does it? Since I could not retrieve and manage my subscriptions using the same e-mail address, that led to this menace in the first place (the address actually worked before - seems the problem lately is with some automatic communication modules).

Thank you for the replies

I've forwarded your suggestion about a followup email after a refund request submission to Avast.

Thank you. Pleased if there is anything useful coming out of this misunderstanding.

[George390]

charged for DRi*Avast Software and Need to Cancal?

[Asyn]

-> https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)

[nat.pesli]

I was charged 69,99€ for DRI*AVAST SOFTWA and I did not order this. I do not even know what it is. Please refund my money and do what ever you have to do to get rid of this. Thank You.

This is happened today 01/03/2020

What can I do

[bob3160]

I was charged 69,99€ for DRI*AVAST SOFTWA and I did not order this. I do not even know what it is. Please refund my money and do what ever you have to do to get rid of this. Thank You.

This is happened today 01/03/2020

What can I do

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.