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Author Topic: URGENT - Charged for DRi*Avast Software and Need to Cancel  (Read 240786 times)

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Offline Anna254

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #30 on: April 05, 2020, 11:17:17 PM »
Hello, on March 27/20 I was charged 69,99CAD for DRI*AVAST Software. I did not order this. I went to the link https://support.avast.com/en-ww/article/24 (advised to other users reporting the similar problem) to apply for the refund. Here is my problem with  the form to complete. I have to answer the question when did I make the purchase (1. 30 days ago or less, 2. more than 30 days ago). No option "I didn't make the purchase" to check.
And then is the question "Why are you asking for the refund" with the options to choose from, but there is no option "I did not make an order". I ask for help. Thank you.
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Offline rocksteady

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #31 on: April 06, 2020, 12:21:35 PM »
@Anna254,
Maybe follow proceedure "Contact Sales" mentioned by bob3160 in post just above yours.
https://forum.avast.com/index.php?topic=220340.msg1540874#msg1540874
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Offline Bernadett

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #32 on: April 14, 2020, 07:50:26 PM »
Hello!
The same has happened to me in the amount of $49.99. I am already unsubscribed and have uninstalled avast, yet still I have been charged.
I want the money back. Tcket ID: 10495266.

Bank statement: 2020.04.10 8995873178 DRI*AVAST Software

Regards,
Bernadett
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Offline bob3160

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #33 on: April 14, 2020, 07:54:32 PM »
Quote from: Bernadett on April 14, 2020, 07:50:26 PM
Hello!
The same has happened to me in the amount of $49.99. I am already unsubscribed and have uninstalled avast, yet still I have been charged.
I want the money back. Tcket ID: 10495266.

Bank statement: 2020.04.10 8995873178 DRI*AVAST Software

Regards,
Bernadett
Again, follow these instructions, https://forum.avast.com/index.php?topic=220340.msg1540874#msg1540874
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Offline michael.kinlough

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #34 on: April 16, 2020, 07:16:48 PM »
I was charged 34.99 for something I know nothing about. Please deal with this submitted 2 online forms
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Offline rocksteady

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #35 on: April 17, 2020, 10:58:55 AM »
I beieve if you raise a new ticket (form) it resets your position in the queue, so maybe hold fire on that.

Maybe follow proceedure "Contact Sales" mentioned by bob3160 in the thread above.
https://forum.avast.com/index.php?topic=220340.msg1540874#msg1540874
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Offline krashyk

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #36 on: April 20, 2020, 01:45:35 PM »
I was charged 59,99€ for DRI*AVAST SOFTWA and I did not order this. I do not even know what it is. Please refund my money. Thank You.

This is happened 18/04/2020

What can I do
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Offline bob3160

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #37 on: April 20, 2020, 02:43:43 PM »
Quote from: krashyk on April 20, 2020, 01:45:35 PM
I was charged 59,99€ for DRI*AVAST SOFTWA and I did not order this. I do not even know what it is. Please refund my money. Thank You.

This is happened 18/04/2020

What can I do

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.

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Offline ch.ibrahim87

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #38 on: April 28, 2020, 03:16:47 PM »
same problem ... what shall i do ?????????????
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Offline bob3160

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #39 on: April 28, 2020, 03:35:03 PM »
Quote from: ch.ibrahim87 on April 28, 2020, 03:16:47 PM
same problem ... what shall i do ??? ??? ??? ??? ?
Contact Sales:  https://support.avast.com/en-us/contact/sales/If you don't have an order # use 00000000 then explain your problem.
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Offline Robert1336

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #40 on: May 03, 2020, 11:24:43 PM »
I have been charged a subscription fee AFTER my subscriptions were either cancelled or expired - $104.99.
I followed the steps here. No action yet. I have never used the product because it isn't listed on my subscriptions page. I don't even know what product I have paid for. Need a refund.. I have Invoice ID and Transaction #, etc. But no Order ID, as I made no order. Any help here?

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Offline bob3160

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #41 on: May 04, 2020, 12:13:01 AM »
Quote from: Robert1336 on May 03, 2020, 11:24:43 PM
I have been charged a subscription fee AFTER my subscriptions were either cancelled or expired - $104.99.
I followed the steps here. No action yet. I have never used the product because it isn't listed on my subscriptions page. I don't even know what product I have paid for. Need a refund.. I have Invoice ID and Transaction #, etc. But no Order ID, as I made no order. Any help here?
Follow these directions.
https://forum.avast.com/index.php?topic=220340.msg1544569#msg1544569
Only make one request and allow 5-10 business days. Each new request starts te process all over again.
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Offline estebanmartina

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #42 on: May 17, 2020, 01:48:08 AM »
I was charged in my Mastercard about 75 USD in Mexican Pesos on April 19th by DRI AVAST for software I never ask for. Please refund my money
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Offline schmidthouse

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #43 on: May 17, 2020, 02:49:56 AM »
Quote from: estebanmartina on May 17, 2020, 01:48:08 AM
I was charged in my Mastercard about 75 USD in Mexican Pesos on April 19th by DRI AVAST for software I never ask for. Please refund my money

Did you follow the directions/Link provided in the post directly above yours?
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Offline hossani.mohamed

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #44 on: June 03, 2020, 01:59:40 PM »
I was charged in my Paypal account about 95,19 USD on Mai 30th by DRI AVAST for software I never ask for. Please I want to refund my money.
thank you
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