Author Topic: URGENT - Charged for DRi*Avast Software and Need to Cancel  (Read 108858 times)

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Offline bob3160

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #45 on: May 04, 2020, 12:13:01 AM »
I have been charged a subscription fee AFTER my subscriptions were either cancelled or expired - $104.99.
I followed the steps here. No action yet. I have never used the product because it isn't listed on my subscriptions page. I don't even know what product I have paid for. Need a refund.. I have Invoice ID and Transaction #, etc. But no Order ID, as I made no order. Any help here?
Follow these directions.
https://forum.avast.com/index.php?topic=220340.msg1544569#msg1544569
Only make one request and allow 5-10 business days. Each new request starts te process all over again.
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Offline estebanmartina

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #46 on: May 17, 2020, 01:48:08 AM »
I was charged in my Mastercard about 75 USD in Mexican Pesos on April 19th by DRI AVAST for software I never ask for. Please refund my money

Offline schmidthouse

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #47 on: May 17, 2020, 02:49:56 AM »
I was charged in my Mastercard about 75 USD in Mexican Pesos on April 19th by DRI AVAST for software I never ask for. Please refund my money

Did you follow the directions/Link provided in the post directly above yours?
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Offline hossani.mohamed

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #48 on: June 03, 2020, 01:59:40 PM »
I was charged in my Paypal account about 95,19 USD on Mai 30th by DRI AVAST for software I never ask for. Please I want to refund my money.
thank you

Offline Asyn

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #49 on: June 03, 2020, 02:31:09 PM »
-> https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)
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Offline bob3160

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #50 on: June 03, 2020, 02:37:50 PM »

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
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Offline rocksteady

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #51 on: June 24, 2020, 09:58:58 AM »
See reply #49 and #50 above.

Offline Tomer5

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #52 on: July 11, 2020, 11:17:14 PM »
Also, I was charged today via PayPal on the amount of $89.99 by Digital River Ireland, Ltd. for DRI*AVAST Software.

The issue that my current AVAST subscription is valid until the end of Feb, so why I was charged? Also didn't receive any email from AVAST today about this Digital River charging on their behalf.

 I opened a request to AVAST about that via  this link: https://support.avast.com/en-us/contact/sales/

Tomer.


Offline Mihaela10

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #53 on: August 16, 2020, 09:31:11 AM »
Help me please! A payment of 35 pounds (189.06 lei) was made from my account until August 14, 2020 but I did not buy anything from Avast. Can you tell me what this payment is for?

Offline Asyn

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #54 on: August 16, 2020, 09:47:45 AM »
Help me please! A payment of 35 pounds (189.06 lei) was made from my account until August 14, 2020 but I did not buy anything from Avast. Can you tell me what this payment is for?
-> https://support.avast.com/en-ww/article/Refund-request/
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Offline bob3160

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #55 on: August 16, 2020, 02:49:04 PM »

Request a refund: https://support.avast.com/en-us/contact/enter/sales_refund
Contact Sales: https://support.avast.com/en-us/contact/enter/
Sales help for Avast Internet Security: https://support.avast.com/en-ww/contact/sales_other_pc_avast-internet-security
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.
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Offline Mihaela10

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #56 on: August 19, 2020, 09:34:26 AM »
Thank you very much! Transaction made, the money is already in my account.

Offline Asyn

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #57 on: August 19, 2020, 09:50:25 AM »
You're welcome and thanks for the feedback.
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Offline edwardpbs.eb

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #58 on: August 23, 2020, 04:44:07 PM »
Sprawdzałem dzisiaj swoje konto bankowe i zauważyłem, że zostałem obciążony opłatą w wysokości 59,99 za „Dri * Avast Software”, kiedy nigdy nie założyłem konta w Avast ani nie kupiłem premium ani żadnego z ich produktów. Jak mogę to anulować, jeśli nigdy nie utworzyłem konta ani numeru produktu? Nie jestem pewien, czym w ogóle jest Dri *. Uzyskanie pomocy bezpośrednio od wsparcia było trudne, ponieważ proszą o szczegóły

Offline rocksteady

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #59 on: August 23, 2020, 04:50:07 PM »
@edwardpbs.eb
Please post here in English, or find your own language section here:
https://forum.avast.com/index.php#c7

Polski:
https://forum.avast.com/index.php?board=50.0

« Last Edit: August 23, 2020, 04:53:37 PM by rocksteady »