URGENT - Charged for DRi*Avast Software and Need to Cancel

[bob3160]

I have been charged a subscription fee AFTER my subscriptions were either cancelled or expired - $104.99.
I followed the steps here. No action yet. I have never used the product because it isn't listed on my subscriptions page. I don't even know what product I have paid for. Need a refund.. I have Invoice ID and Transaction #, etc. But no Order ID, as I made no order. Any help here?

Follow these directions.
https://forum.avast.com/index.php?topic=220340.msg1544569#msg1544569
Only make one request and allow 5-10 business days. Each new request starts te process all over again.

[estebanmartina]

I was charged in my Mastercard about 75 USD in Mexican Pesos on April 19th by DRI AVAST for software I never ask for. Please refund my money

[schmidthouse]

I was charged in my Mastercard about 75 USD in Mexican Pesos on April 19th by DRI AVAST for software I never ask for. Please refund my money

Did you follow the directions/Link provided in the post directly above yours?

[hossani.mohamed]

I was charged in my Paypal account about 95,19 USD on Mai 30th by DRI AVAST for software I never ask for. Please I want to refund my money.
thank you

[Asyn]

-> https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)

[bob3160]

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.

[rocksteady]

See reply #49 and #50 above.

[Tomer5]

Also, I was charged today via PayPal on the amount of $89.99 by Digital River Ireland, Ltd. for DRI*AVAST Software.

The issue that my current AVAST subscription is valid until the end of Feb, so why I was charged? Also didn't receive any email from AVAST today about this Digital River charging on their behalf.

 I opened a request to AVAST about that via  this link: https://support.avast.com/en-us/contact/sales/

Tomer.

[Mihaela10]

Help me please! A payment of 35 pounds (189.06 lei) was made from my account until August 14, 2020 but I did not buy anything from Avast. Can you tell me what this payment is for?

[Asyn]

Help me please! A payment of 35 pounds (189.06 lei) was made from my account until August 14, 2020 but I did not buy anything from Avast. Can you tell me what this payment is for?

-> https://support.avast.com/en-ww/article/Refund-request/

[bob3160]

Request a refund: https://support.avast.com/en-us/contact/enter/sales_refund
Contact Sales: https://support.avast.com/en-us/contact/enter/
Sales help for Avast Internet Security: https://support.avast.com/en-ww/contact/sales_other_pc_avast-internet-security
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.

[Mihaela10]

Thank you very much! Transaction made, the money is already in my account.

[Asyn]

You're welcome and thanks for the feedback.

[edwardpbs.eb]

Sprawdzałem dzisiaj swoje konto bankowe i zauważyłem, że zostałem obciążony opłatą w wysokości 59,99 za „Dri * Avast Software”, kiedy nigdy nie założyłem konta w Avast ani nie kupiłem premium ani żadnego z ich produktów. Jak mogę to anulować, jeśli nigdy nie utworzyłem konta ani numeru produktu? Nie jestem pewien, czym w ogóle jest Dri *. Uzyskanie pomocy bezpośrednio od wsparcia było trudne, ponieważ proszą o szczegóły

[rocksteady]

@edwardpbs.eb
Please post here in English, or find your own language section here:
https://forum.avast.com/index.php#c7

Polski:
https://forum.avast.com/index.php?board=50.0