Author Topic: URGENT - Charged for DRi*Avast Software and Need to Cancel  (Read 250401 times)

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Offline Asyn

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #45 on: June 03, 2020, 02:31:09 PM »
-> https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)
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Offline bob3160

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #46 on: June 03, 2020, 02:37:50 PM »

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
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Offline rocksteady

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #47 on: June 24, 2020, 09:58:58 AM »
See reply #49 and #50 above.

Offline Tomer5

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #48 on: July 11, 2020, 11:17:14 PM »
Also, I was charged today via PayPal on the amount of $89.99 by Digital River Ireland, Ltd. for DRI*AVAST Software.

The issue that my current AVAST subscription is valid until the end of Feb, so why I was charged? Also didn't receive any email from AVAST today about this Digital River charging on their behalf.

 I opened a request to AVAST about that via  this link: https://support.avast.com/en-us/contact/sales/

Tomer.


Offline Mihaela10

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #49 on: August 16, 2020, 09:31:11 AM »
Help me please! A payment of 35 pounds (189.06 lei) was made from my account until August 14, 2020 but I did not buy anything from Avast. Can you tell me what this payment is for?

Offline Asyn

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #50 on: August 16, 2020, 09:47:45 AM »
Help me please! A payment of 35 pounds (189.06 lei) was made from my account until August 14, 2020 but I did not buy anything from Avast. Can you tell me what this payment is for?
-> https://support.avast.com/en-ww/article/Refund-request/
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Offline bob3160

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #51 on: August 16, 2020, 02:49:04 PM »

Request a refund: https://support.avast.com/en-us/contact/enter/sales_refund
Contact Sales: https://support.avast.com/en-us/contact/enter/
Sales help for Avast Internet Security: https://support.avast.com/en-ww/contact/sales_other_pc_avast-internet-security
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.
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Offline Mihaela10

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #52 on: August 19, 2020, 09:34:26 AM »
Thank you very much! Transaction made, the money is already in my account.

Offline Asyn

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #53 on: August 19, 2020, 09:50:25 AM »
You're welcome and thanks for the feedback.
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Offline edwardpbs.eb

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #54 on: August 23, 2020, 04:44:07 PM »
Sprawdzałem dzisiaj swoje konto bankowe i zauważyłem, że zostałem obciążony opłatą w wysokości 59,99 za „Dri * Avast Software”, kiedy nigdy nie założyłem konta w Avast ani nie kupiłem premium ani żadnego z ich produktów. Jak mogę to anulować, jeśli nigdy nie utworzyłem konta ani numeru produktu? Nie jestem pewien, czym w ogóle jest Dri *. Uzyskanie pomocy bezpośrednio od wsparcia było trudne, ponieważ proszą o szczegóły

Offline rocksteady

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #55 on: August 23, 2020, 04:50:07 PM »
@edwardpbs.eb
Please post here in English, or find your own language section here:
https://forum.avast.com/index.php#c7

Polski:
https://forum.avast.com/index.php?board=50.0

« Last Edit: August 23, 2020, 04:53:37 PM by rocksteady »

Offline joyciee_jjb

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #56 on: August 31, 2020, 01:51:04 PM »
Greetings, may i please know long does it take for the refund process ?

Offline Asyn

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #57 on: August 31, 2020, 02:52:14 PM »
Be patient, a refund can take up to 10 business days. Note, don't submit multiple tickets (FIFO).
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Offline romeoprodan1

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #58 on: October 26, 2020, 10:48:48 PM »
Hello!

I have the same issue that is mentioned in the title. Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. The transactions have been initiated by the same vendor, beginning with DRI* (Digital River). I have submitted a refund form at Avast and Digital River both, I am however unsure if they are going to get back to me. I found no direct customer support thereby I must write here. Does anyone can help?

I have contacted my bank, they have informed me that the payment is on hold and they can in fact release the amounts in 8 days - if the vendor won't touch it. In case it happens otherwise, I must get back to them with a dispute claim by reporting fraudulent behaviour.

Waiting for an answer.
Regards R Prodan

Offline bob3160

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #59 on: October 27, 2020, 03:01:23 PM »
Hello!

I have the same issue that is mentioned in the title. Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can't manage either of them. The transactions have been initiated by the same vendor, beginning with DRI* (Digital River). I have submitted a refund form at Avast and Digital River both, I am however unsure if they are going to get back to me. I found no direct customer support thereby I must write here. Does anyone can help?

I have contacted my bank, they have informed me that the payment is on hold and they can in fact release the amounts in 8 days - if the vendor won't touch it. In case it happens otherwise, I must get back to them with a dispute claim by reporting fraudulent behaviour.

Waiting for an answer.
Regards R Prodan
Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet