Author Topic: Need help!  (Read 1739 times)

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Offline Sibel5

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  • Posts: 1
Need help!
« on: July 09, 2018, 01:45:04 PM »
So. I signed up to avast with the wrong email I cant get on the account and now its charging me money how do i fix this and get a refund!!?!

Offline Quiksilver

  • Avast team
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    • Official Avast Support
Re: Need help!
« Reply #1 on: July 27, 2018, 02:17:39 PM »
Hi Sibel5,

We can try to locate the order and either correct the email address (and provide you with your activation code) or provide a refund, the choice is yours of course, but do ensure that a ticket is submitted via

https://www.avast.com/support

https://support.avast.com/en-ww/article/Order-Renew-Refund-FAQ
Find answers to your questions via our support page

Offline gnedreberg

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Re: Need help!
« Reply #2 on: August 15, 2018, 03:37:16 AM »
Something very similar has happened to me. I changed my Credit card information last year because I thought I had been scammed, but it turns out my AVAST account is somehow connected to an email I don't have anymore? I just saw I got the charge AGAIN. how on earth did you find me? I guess this is a real thing, but unfortunately, not a single one of my emails is connected to Avast so I couldn't even take advantage of the benefits of cyber security

Help!