Author Topic: False positives  (Read 2282 times)

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False positives
« on: July 05, 2006, 10:15:27 PM »
A software my company develops and sells is currently setting off your scan as "Win32:Spyware-gen [Trj]."  We do NOT contain any spyware/malware/viruses, and no other virus scanners are producing this false positive. 

How should we proceed to fix this problem with your scanner?

Offline XMAS

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Re: False positives
« Reply #1 on: July 05, 2006, 10:27:18 PM »
Hello :)

Well, you can archive the wrong detected files in password protected archive (usually the password is "virus") and send this archive to, as mail subject you can write "False Positive" ;)
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