Author Topic: Passwords will not open  (Read 2403 times)

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Passwords will not open
« on: July 11, 2018, 11:25:01 AM »
Trying to access my passwords after opening the desktop icon and it just wont open them. Tries to but then just closes down. Have repaired through Control Panel, any other ides? Do i need to uninstall and then add on again?

Offline Daniel Hustava

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Re: Passwords will not open
« Reply #1 on: July 11, 2018, 11:52:45 AM »
Hi Steve,

Are you trying to open Passwords immediately after computer start? If you open Avast Antivirus, close it and then open Passwords via desktop icon, does it work?

Dan

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Re: Passwords will not open
« Reply #2 on: July 11, 2018, 01:59:52 PM »
I can open avast either straight after starting the pc, or after a while, no issue there. When i then go to the Privacy tab and click Passwords, it starts Loading, shows the laoded page for a millisecond then closes every time. At a loss as what to do, as i need to get in there.
Any ideas?

Offline Daniel Hustava

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Re: Passwords will not open
« Reply #3 on: July 11, 2018, 06:15:54 PM »
By "closes every time" do you mean the entire UI just disappears? Might be a crash, can you please check in c:\ProgramData\AVAST Software\Avast\log\ if you have any *.dmp files there? If you do, can you send it to daniel.hustava@avast.com?

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Re: Passwords will not open
« Reply #4 on: July 11, 2018, 09:05:44 PM »
Yes the UI opens then disappears. no *dmp files in the log.

Offline Daniel Hustava

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Re: Passwords will not open
« Reply #5 on: July 12, 2018, 10:01:59 AM »
Can you please send me the AvastUI.log