Author Topic: updated migration process  (Read 4887 times)

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Offline Jeff.S

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updated migration process
« on: July 12, 2018, 06:58:40 PM »
Hey Partners and Resellers,

We have updated our migration process and wanted to update you accordingly. Moving forward, just send an email to migrations@avast.com This email will auto create a case for you. If you have multiple migration requests, please attach a google sheet or excel document. For post migration questions, please submit a new case. Please provide the following information.

(Subject Line) EPS Migrations; Reseller ID

(Case Body) Customer email, customer ID, product, seats, managed or unmanaged

https://www.avast.com/business-support <----create cases here

https://kb.support.business.avast.com/GetPublicArticle?title=Manually-Migrate-From-Endpoint-Protection-To-Business-Antivirus  <---- KBA steps for migration. 


Thanks!
« Last Edit: July 12, 2018, 07:27:38 PM by Timothy57 »

Offline chairman.smithwarwick

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Re: updated migration process
« Reply #1 on: February 25, 2019, 03:57:09 PM »
Hey Partners and Resellers,

We have updated our migration process and wanted to update you accordingly. Moving forward, just send an email to migrations@avast.com This email will auto create a case for you. If you have multiple migration requests, please attach a google sheet or excel document. For post migration questions, please submit a new case. Please provide the following information.

(Subject Line) EPS Migrations; Reseller ID

(Case Body) Customer email, customer ID, product, seats, managed or unmanaged

https://www.avast.com/business-support <----create cases here

https://kb.support.business.avast.com/GetPublicArticle?title=Manually-Migrate-From-Endpoint-Protection-To-Business-Antivirus  <---- KBA steps for migration. 


Thanks!

Thank you for the links above  :)