Author Topic: Passwords / Privacy problem  (Read 2975 times)

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  • Guest
Passwords / Privacy problem
« on: July 12, 2018, 10:50:07 AM »
Hello.

I can see that some other people have reported problems with this recently, but my issue seems to be different to theirs so I thought I'd better create a different thread.

After I log in and go the the Privacy tab > Passwords > OPEN AVAST PASSWORDS nothing happens. The green button that says OPEN AVAST PASSWORDS darkens as I hover over it, but clicking it does nothing. I need access to this urgently as I use it for work! My license does not expire for months yet so that can't be the problem.

Offline Daniel Hustava

  • Avast team
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Re: Passwords / Privacy problem
« Reply #1 on: July 12, 2018, 10:54:08 AM »
Hi grizzler,

Can you please send AvastUI.log file from c:\ProgramData\AVAST Software\Avast\log\ to daniel.hustava@avast.com?

Dan

REDACTED

  • Guest
Re: Passwords / Privacy problem
« Reply #2 on: July 12, 2018, 10:58:32 AM »
Done

REDACTED

  • Guest
Re: Passwords / Privacy problem
« Reply #3 on: July 12, 2018, 10:59:41 AM »
Email bounced back with this:

mx.google.com rejected your message to the following email addresses:

daniel.hustava@avast.com (daniel.hustava@avast.com)
Your message wasn't delivered because the recipient's email provider rejected it.

mx.google.com gave this error:
This message was blocked because its content presents a potential security issue. Please visit https://support.google.com/mail/?p=BlockedMessage to review our message content and attachment content guidelines. u32-v6si3456231qtk.56 - gsmtp

Offline Daniel Hustava

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Re: Passwords / Privacy problem
« Reply #4 on: July 12, 2018, 11:01:48 AM »
Can you please change the extension to .ddd or anything else and try again?

REDACTED

  • Guest
Re: Passwords / Privacy problem
« Reply #5 on: July 12, 2018, 11:11:18 AM »
I've sent it again

Offline Daniel Hustava

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Re: Passwords / Privacy problem
« Reply #6 on: July 12, 2018, 12:43:12 PM »
grizzler's problem was that update not properly applied. Issue was fixed by computer restart.