Author Topic: Licenses - two problems  (Read 528 times)

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Offline danfruzzetti

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Licenses - two problems
« on: July 01, 2018, 02:00:31 AM »
Hi everyone.  I'm trying to figure out why Avast asked me to buy a license today while i already had an active license on this device.  It told me, your license has expired.  Then I bought a new one-year license.  Then I logged into the client and found that I have a license with 299 days remaining *and* the new license I just bought with 365 days remaining. 

Is there a way to transfer one license to my wife for her computer?

Is there an easy way to get the extra unnecessary purchase refunded?

And finally, why can't I see my laptop on my.avast.com among my protected devices?  I see my older laptop which hasn't been used in a year, I see two old mobile phones I no longer own, but I don't see my current laptop. 

Any advice would be helpful!

~ dan ~

Offline Asyn

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Re: Licenses - two problems
« Reply #1 on: July 14, 2018, 05:22:11 PM »
-> https://support.avast.com/article/24/ (Orders and Renewals)
Win 8.1 [x64] - Avast PremSec 21.3.2459.Beta4 [UI.610] - EEK - Firefox ESR 78.9 [NS/uBO/PB] - TB 78.9
Avast-Tools: Secure Browser 89.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0