Author Topic: Avast Block the Game Process  (Read 4030 times)

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Avast Block the Game Process
« on: July 16, 2018, 05:21:17 AM »
Hi all,


I found that the avast will kill the game process of PointBlank.exe (Indonesia region) automatically every time when I try to start the game. And after I disabled the avast, the game can be started properly. Also I scanned the full game folder, and no virus was found.


So I am wondering why the avast will block the game process, and how to avoid getting blocked from avast behavior shield.

Offline Asyn

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Re: Avast Block the Game Process
« Reply #1 on: July 16, 2018, 05:34:44 AM »
You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast Block the Game Process
« Reply #2 on: July 16, 2018, 06:37:17 AM »
Hi Asyn,

I have already uploaded two game execution files to the false positive system. All replied that these files are not detected by Avast. But it did block the game process. And it seems it's not the problem of file shield but the behavior shield.

Offline Asyn

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Re: Avast Block the Game Process
« Reply #3 on: July 16, 2018, 06:43:36 AM »
-> https://support.avast.com/article/168/ (Excluding files/websites)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast Block the Game Process
« Reply #4 on: July 16, 2018, 09:36:18 AM »
Hi Asyn,

Thanks for your reply, it works after I add game path to exclusion list.

And last thing we want to check:  There're many users in Indonesia using Avast and playing PointBlank game, can avast help to whitelist the game folder/file/process ? So that it doesn't need all players to change the avast settings manually.

Offline Asyn

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Re: Avast Block the Game Process
« Reply #5 on: July 16, 2018, 09:43:09 AM »
1. Hi Asyn, Thanks for your reply, it works after I add game path to exclusion list.
2. And last thing we want to check:  There're many users in Indonesia using Avast and playing PointBlank game, can avast help to whitelist the game folder/file/process ? So that it doesn't need all players to change the avast settings manually.
1. You're welcome.
2. Sure, the devs of the game can contact Avast and request a whitelisting.
-> https://support.avast.com/article/229/
-> https://support.avast.com/article/228/
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast Block the Game Process
« Reply #6 on: July 16, 2018, 11:01:13 AM »
Hi Asyn,

The total game files are around 6 GB, how could I upload it to avast ?

Offline Asyn

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Re: Avast Block the Game Process
« Reply #7 on: July 16, 2018, 11:04:14 AM »
Hi Asyn,

The total game files are around 6 GB, how could I upload it to avast ?
Are you the developer of the game..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast Block the Game Process
« Reply #8 on: July 17, 2018, 05:36:27 AM »
Hi Asyn,

We are not developers but distributor for SEA area. And we want to help our players in Indonesia can play our game properly. Really need you help with this. I have provided the game execution files and the blocking video record to your system. Looking forward your reply. 

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Re: Avast Block the Game Process
« Reply #9 on: July 17, 2018, 05:41:22 AM »
Hi, whitelisting is only available for devs.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast Block the Game Process
« Reply #10 on: July 17, 2018, 08:53:17 AM »
Hi Asyn,

Is there any other way to contact your team? It's quite urgent and we really need your help. Thank you.

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Re: Avast Block the Game Process
« Reply #11 on: July 17, 2018, 09:16:29 AM »
See Reply #1 or if you run a paid version, contact support: https://support.avast.com/contact
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0