Author Topic: Why no response to support request  (Read 1365 times)

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Why no response to support request
« on: July 19, 2018, 05:44:28 AM »
I've filed a number of support requests recently, and have received ZERO responses.

Offline CraigB

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Re: Why no response to support request
« Reply #1 on: July 19, 2018, 08:04:51 AM »
If filing numerous support requests you are continually put to the back of the line each time you submit a new request, submit one request and wait.

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Re: Why no response to support request
« Reply #2 on: July 19, 2018, 09:10:09 AM »
If filing numerous support requests you are continually put to the back of the line each time you submit a new request, submit one request and wait.

Should I have to wait for over a week?

Offline CraigB

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Re: Why no response to support request
« Reply #3 on: July 19, 2018, 09:19:28 AM »
I think they mention 7 to 14 business days is the average wait time.
« Last Edit: July 19, 2018, 07:15:31 PM by CraigB »