Author Topic: End of support for Windows XP/Vista  (Read 44400 times)

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Offline Asyn

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Re: End of support for Windows XP/Vista
« Reply #75 on: November 03, 2018, 05:20:38 PM »
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Offline fUNkLT

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Re: End of support for Windows XP/Vista
« Reply #76 on: November 03, 2018, 05:49:14 PM »
My apologies! iavs9x/avast_free_antivirus_setup_offline.exe gives the correct build 389 which I was hopping would fix "UI failed to load" issue. I'm out of ideas. Can't use Avast FREE any longer.

Maybe someone else got this issue sorted?

Thanks for your help bob3160!




Offline Asyn

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Offline fUNkLT

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Re: End of support for Windows XP/Vista
« Reply #78 on: November 03, 2018, 06:06:45 PM »
-> https://support.avast.com/article/Troubleshoot-Antivirus-UI-Failed-load

Hi Asyn,

checked everything. All services mentioned in this guide are running. Tried the Safe Mode cleaning and fresh reinstall - same issue persists.

It just gives the UI failed to load error. AvastSvc.exe service doesn't start no matter what I do.

Here is the error message I get when trying to start Avast Antivirus service manually using services.msc https://imgur.com/Bhbuuj5

Offline Asyn

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Re: End of support for Windows XP/Vista
« Reply #79 on: November 03, 2018, 06:09:44 PM »
No idea then, sorry. Wait for one of the guys with XP.
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Offline fUNkLT

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Re: End of support for Windows XP/Vista
« Reply #80 on: November 03, 2018, 06:12:57 PM »
Thank you Asyn!

Just some additional information for someone who can read Avast log files. This is what happens when AvastSvc service fails to start:

Code: [Select]
[2018-11-03 17:04:09.156] [info   ] [base_init  ] [ 2320: 2356] Leaving basInitLibrary...
[2018-11-03 17:04:09.156] [error  ] [serviceapp ] [ 2320: 2356] failed to connect to service controller
[2018-11-03 17:04:09.156] [info   ] [svcmain    ] [ 2320: 2356] Service shut down completely.
[2018-11-03 17:04:09.156] [info   ] [settings   ] [ 2320: 1880] WatchThread termination requested via IDX_TERMINATE.
[2018-11-03 17:04:09.156] [info   ] [settings   ] [ 2320: 1880] WatchThread gracefully terminated.

Offline schmidthouse

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Re: End of support for Windows XP/Vista
« Reply #81 on: November 03, 2018, 06:43:55 PM »
Hi fUNkLT
\
I personally am having no\and have had no 'UI failing to load' issues and have the latest version installed on XP (Build 18.7.4041.389)
However, I have for some time now mentioned that the UI uses an extreme amount of resources to open and function on my low RAM XP
I have no answer for your specific issue
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Offline DavidR

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Re: End of support for Windows XP/Vista
« Reply #82 on: November 03, 2018, 07:53:18 PM »
Well I just so happened to do a reinstall of avast free (2 days ago) on my XP Pro SP3 system.  I downloaded the off-line installer and that indicated it was version 18.7.4041.0. 

When I ran the off-line installer I ensured I was on-line (rather than off-line) and it installed just fine.  But I didn't notice any change of build number, however my build number is 18.7.4041.389.  I just wonder if there hasn't been a VPS update that has more than just virus definitions updates. 
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
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Offline fUNkLT

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Re: End of support for Windows XP/Vista
« Reply #83 on: November 03, 2018, 08:45:42 PM »
So far I know that this is not build version related issue. I have the latest Avast FREE version installed with correct build number xxx.389
As for the lack of operating memory - both of my WinXP SP3 machines have 3GB of ram installed and now both have same version/build of Avast. Still on machine gives this UI failed to load error.

Offline DavidR

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Re: End of support for Windows XP/Vista
« Reply #84 on: November 04, 2018, 01:15:28 AM »
I have never experienced UI failed to load on my XP SP3 system, but as you can see even on your two system there are differences.

It is very unusual that:
Quote
1st Windows XP SP3 box has build 18.7.4041.389 and is working perfectly
2nd Windows XP SP3 box has build 18.7.4041.0 and gives a constant error Failed to start UI.

Yet when the 2nd Windows XP SP3 box updated to build 18.7.4041.389 it still has the UI failed to start issue.

I believe the windows error 1053 (from an old windows error utility) is, "The service did not respond to the start or control request in a timely fashion."

I just wonder if one of the required services hasn't loaded when AvastSvc.exe is trying to load.  You could try this, AvastUI > Settings > Troubleshooting and check/tick the 'Load Avast services only after loading other system services' option.

This doesn't wait for all services to load, only system services.

WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
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Offline mchain

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Re: End of support for Windows XP/Vista
« Reply #85 on: November 04, 2018, 03:59:36 AM »
DavidR, I can confirm build number went from 4041.0 to 4041.389 shortly after install while online from a streaming update, but a reboot was required to set that.  (Win 10)
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Offline fUNkLT

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Re: End of support for Windows XP/Vista
« Reply #86 on: November 04, 2018, 12:29:36 PM »
I have never experienced UI failed to load on my XP SP3 system, but as you can see even on your two system there are differences.

I believe the windows error 1053 (from an old windows error utility) is, "The service did not respond to the start or control request in a timely fashion."

I just wonder if one of the required services hasn't loaded when AvastSvc.exe is trying to load.  You could try this, AvastUI > Settings > Troubleshooting and check/tick the 'Load Avast services only after loading other system services' option.

This doesn't wait for all services to load, only system services.

Hi David,

AvastUI > Settings > Troubleshooting and check/tick the 'Load Avast services only after loading other system services' tried this but changes won't apply. When I reopen Troubleshooting section everything goes back to default and 'Load Avast services only after loading other system services' option stays unchecked.

I would agree with you that some of the required Windows XP services are not loading therefor AvastService times out after default 30s timeout period. I did some testing and expanded 30s default service timeout to 2min via registry. Then I started tool called ProcessMonitor and noticed that AvastService.exe gets stuck while calling Windows XP - Remote Procedure Call (RPC) service and stays at that point for whole 2 minutes and dies.

I didn't have time to have a closer look to check what exact call AvastService is making and what response it's expecting from RPC.

Offline DavidR

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Re: End of support for Windows XP/Vista
« Reply #87 on: November 04, 2018, 03:40:47 PM »
There have been many posts related to the avastUI not starting. If I recall the suggested action was to set the Remote Procedure Call (RPC) service starting to Automatic, if it wasn't already set.

Mine is on Automatic and I can't recall having to set it to Automatic.

Outside of this, if it doesn't work we are going to need some avast team intervention.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 19.4.2374/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/

Offline Claudiu7

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Re: End of support for Windows XP/Vista
« Reply #88 on: November 06, 2018, 11:49:52 AM »
The GUI takes lots of resources (unfortunately)

Why "unfortunately"???? Install another antivirus with a GUI which doesn't take a lot of resources.

but other then that the software is running efficiently and effectively.

How did you figure out that "is running efficiently and effectively"  If it takes a lot of resources, how is this 'efficiently'????

Offline Брюс

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Re: End of support for Windows XP/Vista
« Reply #89 on: November 06, 2018, 02:50:28 PM »
Well 100% ending support. This doesn't include UPDATES does it to the AV database? Another company had did this YEARS ago but allowed updates to  the AV database. Otherwise it puts EVERYONE else at risk too. I am a part of a Nationwide  Emergency Management system. We use durable equipment that REQUIRES XP or sooner. We have hundreds upon hundreds of thousands of dollars of equipment. Windows XP along with Avast is the heart of this system. This is part of the Volunteer system by federally licensed individuals in every state in the USA. We have people in DHS,DOD,FEMA,Red Cross  & other various State and Federal Agencies in this Emergency Management System for deployment and assistance. Basically we are the ONLY  one's available for contacts in a emergency such as Loss of  Power,Medical Emergencies, Tornadoes. Our equipment is not what some would see as 'outdated' by any means. Newer equipment does NOT meet standards and will fail under various conditions. Our devices are exposed to extreme temperatures, humidity, shock, eletro-static [Lightening]. These systems are in place and needs to equipment  to be added. Being more is needed to make our grid have more redundancies. AVAST works the best AV out there and doesn;t interfere or slow down what we have to do. GREAT Losses to Security and potentially the lives of countless thousands. Would be at some stake if part of our system has no AVAST AV system. Not to mention the losses to Avast nationwide. If we can't run our equipment based  on these issues. The costs would be priceless. PLEASE do not blacklist XP. Windows 10 is  NOT compatible with our systems nor is Windows 7. It took  decades to have these systems in place. In this day & age we do  NOT have the time to replace what would be MILLIONS of Dollars and man hours to TRY and keep volunteers. This change to AVAST would more than Jeopardize a major Emergency Management system.