Author Topic: Refund for SecureLine (cant find order ID)  (Read 2724 times)

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Refund for SecureLine (cant find order ID)
« on: July 20, 2018, 08:29:09 PM »
i applied for the free trial for SecureLine on my phone and forgot about it, later i was charged with money for a yearly subscription. I wanted a refund so i went to see how to do it. They said i need to input my order id, however the only receipts I see regarding this subscription is the google play store receipts and i cant find the order id. So what do I do now? I really need the refund

Offline Asyn

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Re: Refund for SecureLine (cant find order ID)
« Reply #1 on: July 21, 2018, 05:18:38 AM »
-> https://support.avast.com/article/24/ (Orders and Renewals)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Quiksilver

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Re: Refund for SecureLine (cant find order ID)
« Reply #2 on: July 27, 2018, 02:15:19 PM »
i applied for the free trial for SecureLine on my phone and forgot about it, later i was charged with money for a yearly subscription. I wanted a refund so i went to see how to do it. They said i need to input my order id, however the only receipts I see regarding this subscription is the google play store receipts and i cant find the order id. So what do I do now? I really need the refund

Hi Jarrel,

The GPA order ID and/or your @gmail.com email address should be enough to locate the order. In fact, it's the only tools given to us by Google.
Find answers to your questions via our support page