My question: How long should it take to receive the "backup identity" email from Avast? Can anyone confirm whether that email has been sent to me?
Details: I have Avast Passwords configured on my PC as part of the Avast Free Antivirus and am trying to sync it with the newly installed Avast Passwords on my android. After turning on Sync & Backup on my PC, the window pops up saying "Your passwords are now synchronizing" and nothing ever happens. Exiting out of the popup, the program asks me to approve from another deice using a code. From the instructions I've read, it seems since I don't already have another synced device I should use the email Avast sent regarding "backup identity". I don't have that email and am certain it didn't get deleted or sent to spam.
When I first turned on Sync & Backup I was prompted for login. I used my Google account and expected the email to be sent to the address I provided.
I also tried doing it in reverse order and logged in to Avast Passwords on my android using the same Google account. When I tried to active Sync & Backup it give me a code, but there is no prompt to enter a code on the PC version.
All of the similar threads with this issue seem to involve the person deleting their "backup" email, whereas I haven't received one.