Author Topic: SecureLine VPN not shown in Privacy tab of User Interface window  (Read 2342 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
I recently purchased Avast and SecureLine VPN. VPN is shown as being Active when I look at my Licenses, but when I click on Privacy, SecureLine VPN doesn't appear as one of the services (as it is supposed to). I submitted a message to Support a few days ago but haven't heard back yet.

Any help appreciated.

REDACTED

  • Guest
Re: SecureLine VPN not shown in Privacy tab of User Interface window
« Reply #1 on: July 30, 2018, 06:42:19 PM »
Also, there's an ad at the bottom of the window trying to get me to subscribe to SecureLine VPN, which I already did.

Offline Raeken

  • Deutsch living in France
  • Sr. Member
  • ****
  • Posts: 259
Re: SecureLine VPN not shown in Privacy tab of User Interface window
« Reply #2 on: July 30, 2018, 07:05:01 PM »
Did you do everything like this? https://support.avast.com/en-ww/article/Activate-SecureLine-VPN-multi-device

As an alternative method, you can disable the VPN feature and download and install the standalone version: https://www.avast.com/secureline-vpn
Beta version: https://forum.avast.com/index.php?topic=219647.0

About the support, they can take between 3 to 5 business days to answer it.  ;)
Windows 11 Pro - Version 21H2 - 64 Bits | Avast SecureLine VPN - Standalone

REDACTED

  • Guest
Re: SecureLine VPN not shown in Privacy tab of User Interface window
« Reply #3 on: July 31, 2018, 01:01:28 AM »
Support contacted me (they may have seen this post) and they had me uninstall then reinstall both Avast Internet Security and SecureLine VPN, which worked. Thanks.

Offline Raeken

  • Deutsch living in France
  • Sr. Member
  • ****
  • Posts: 259
Re: SecureLine VPN not shown in Privacy tab of User Interface window
« Reply #4 on: July 31, 2018, 04:05:43 AM »
Awesome!
Glad it has been solved.  ;)
Windows 11 Pro - Version 21H2 - 64 Bits | Avast SecureLine VPN - Standalone