Hi Bonypart,
I can confirm that we have received your refund requests and they have been approved and processed under our 30-day money back guarantee. Please be aware, it may take between 5 to 7 business days for our distributor to complete the refund process, and to have the funds back in your account.
I would like to explain why this happened: initially, you had a 60-day trial license for Avast Cleanup Premium, which was set to auto-renew and convert to a paid license at the end of the trial. You then purchased the discounted license one day before the trial converted to a full license (when the £39.99 was charged).
The license purchased at the reduced price did not cancel the auto-renewal subscription for your trial license because it was processed as completely separate order. Our system is set up in this way in order to allow customers to purchase multiple licenses for the same product, so that it possible to purchase licenses for the same product to use on multiple computers.
I am sorry for any misunderstandings about the situation.