Author Topic: Update stopped working  (Read 2292 times)

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Offline Dmitry97

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Update stopped working
« on: July 25, 2018, 09:43:20 AM »
Hello

I wonder if anyone seen this problem, where update fails to start, saying

"Last enconutered error: Setup is already running"

and doing nothing. Indeed there is Setup\sbr.exe that just hangs and never stops.

Rebooting doesn't help.

Is there anything can be done (short of reisntalling)?

Thank you

Offline srajer

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Re: Update stopped working
« Reply #1 on: July 25, 2018, 02:32:52 PM »
If avast says "Setup is already running", there is instup.exe process running along with sbr.exe. The reason why setup is running can be automatic program/virus definitions update, repair. Can you upload update.log file located in "c:\ProgramData\AVAST Software\Persistent Data\Avast\Logs"?

Offline Dmitry97

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Re: Update stopped working
« Reply #2 on: July 26, 2018, 08:52:39 AM »
yes, here it is as a.log , and also another i found there just in case

REDACTED

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Re: Update stopped working
« Reply #3 on: August 19, 2018, 09:55:43 PM »
Has there been any resolution to this?

Offline Pondus

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Re: Update stopped working
« Reply #4 on: August 19, 2018, 09:58:25 PM »