« previous next »
Pages: [1]   Go Down

Author Topic: D1 Blue Screen on 4 different computers on 2 separate Networks  (Read 3299 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
D1 Blue Screen on 4 different computers on 2 separate Networks
« on: July 25, 2018, 11:45:15 PM »
It started about 10 days ago.
Now the computers will produce a D1 Blue Screen randomly.
Reloaded Network Card drivers on all machines.
Uninstalled and reinstalled Avast (paid) on one machine.
Still getting Blue Screens.
Can you advise?
Logged

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48541
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: D1 Blue Screen on 4 different computers on 2 separate Networks
« Reply #1 on: July 25, 2018, 11:57:15 PM »
Is this how you re-installed Avast ???

Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Logged
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline kwiq

  • Avast team
  • Sr. Member
  • *
  • Posts: 254
Re: D1 Blue Screen on 4 different computers on 2 separate Networks
« Reply #2 on: July 26, 2018, 11:16:17 AM »
Hi ralfm54
please upload your minidump into avast ftp server.
Windows memory dump are usually located at %SystemRoot%\Memory.dmp  (https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/automatic-memory-dump)
Zip the dump file and name it  as ralfm54_bsod_26_7_2018.zip.
Thank you 
Logged

REDACTED

  • Guest
Re: D1 Blue Screen on 4 different computers on 2 separate Networks
« Reply #3 on: July 26, 2018, 05:25:54 PM »
Logged

Offline kwiq

  • Avast team
  • Sr. Member
  • *
  • Posts: 254
Re: D1 Blue Screen on 4 different computers on 2 separate Networks
« Reply #4 on: July 27, 2018, 08:40:10 AM »
Hi  ralfm54,
Your link wants name and password !
Can you use  ftp://ftp.avast.com/incoming
Thank you

Logged

REDACTED

  • Guest
Re: D1 Blue Screen on 4 different computers on 2 separate Networks
« Reply #5 on: July 27, 2018, 02:44:48 PM »
I hope the file transferred.
Logged

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48541
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: D1 Blue Screen on 4 different computers on 2 separate Networks
« Reply #6 on: July 27, 2018, 03:01:35 PM »
Quote from: ralfm54 on July 27, 2018, 02:44:48 PM
I hope the file transferred.
If it's the same file, I hope you supplied Avast with the password, etc. :)
Logged
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

REDACTED

  • Guest
Re: D1 Blue Screen on 4 different computers on 2 separate Networks
« Reply #7 on: July 27, 2018, 03:10:08 PM »
File should be on your ftp
Logged

Offline kwiq

  • Avast team
  • Sr. Member
  • *
  • Posts: 254
Re: D1 Blue Screen on 4 different computers on 2 separate Networks
« Reply #8 on: July 27, 2018, 03:24:28 PM »
NETIO!CalloutStreamDataInit+0x1d tried to dereference memory address 0 which is invalid. 

STACK_TEXT: 
fffff880`0add3858 fffff800`054b6529 : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0add3860 fffff800`054b3a7c : 00000000`00000000 00000000`00000008 00000000`00000000 fffff880`0add3d50 : nt!KiBugCheckDispatch+0x69
fffff880`0add39a0 fffff880`0178fafd : fffffa80`168d0968 fffffa80`168d0960 fffffa80`1149acd0 fffff880`017a3973 : nt!KiPageFault+0x53c
fffff880`0add3b30 fffff880`017991c4 : fffff880`0add3d50 fffff880`0add3d50 fffff880`0add3f60 fffff880`0add3f60 : NETIO!CalloutStreamDataInit+0x1d
fffff880`0add3b70 fffff880`017a4f88 : 00000000`00000000 fffff880`0add3f60 fffff880`0add3d00 fffff880`0add3d88 : NETIO!StreamInvokeCalloutAndNormalizeAction+0x54
fffff880`0add3c10 fffff880`017a5f81 : fffffa80`1149ad80 fffff880`0add3f60 fffff880`0add3d50 fffff880`0add43b0 : NETIO!StreamCalloutProcessData+0x48
fffff880`0add3c60 fffff880`017a7056 : fffff880`0add3d50 fffff880`0add43b0 fffff880`0add3f01 fffffa80`1149ad80 : NETIO!StreamCalloutProcessingLoop+0xa1
fffff880`0add3cf0 fffff880`01787b12 : fffff880`0add3f60 fffff880`0451ac00 00000000`00000000 fffffa80`0d3e0014 : NETIO!StreamProcessCallout+0x1e6
fffff880`0add3de0 fffff880`0176f1d8 : fffffa80`1a6c0014 fffffa80`15ab9800 fffffa80`15ba4e08 fffff880`0add43b0 : NETIO! ?? ::FNODOBFM::`string'+0x71f2
fffff880`0add3f10 fffff880`01770832 : fffff880`0add0014 fffffa80`15ab9800 fffffa80`0d3efe40 00000000`00000000 : NETIO!ArbitrateAndEnforce+0x238
fffff880`0add3fe0 fffff880`017a9703 : fffff880`0add4484 fffffa80`15ab9800 ffff0000`00000001 fffff880`0add43b0 : NETIO!KfdClassify+0x902
fffff880`0add4350 fffff880`017a9d3d : 00000000`00000000 00000000`00198924 00000000`00010000 fffffa80`0d3efd80 : NETIO!StreamInternalClassify+0xf3
fffff880`0add4420 fffff880`017aa13e : 00000000`00000014 fffffa80`0d3efcd0 00000000`00000000 fffffa80`14fc42f0 : NETIO!StreamInject+0x21d
fffff880`0add44f0 fffff880`01609df3 : fffffa80`0d3efcd0 00000000`00000153 fffffa80`11a74a20 00000000`00000700 : NETIO!FwppStreamInject+0x12e
fffff880`0add4580 fffff880`0a44ad73 : fffffa80`0d7376d0 fffff880`0a454840 fffffa80`16952800 fffffa80`0d737760 : fwpkclnt!FwpsStreamInjectAsync0+0xcf
fffff880`0add45e0 fffffa80`0d7376d0 : fffff880`0a454840 fffffa80`16952800 fffffa80`0d737760 00000000`00000153 : mwac+0x8d73
fffff880`0add45e8 fffff880`0a454840 : fffffa80`16952800 fffffa80`0d737760 00000000`00000153 00000000`00000014 : 0xfffffa80`0d7376d0
fffff880`0add45f0 fffffa80`16952800 : fffffa80`0d737760 00000000`00000153 00000000`00000014 fffffa80`00010000 : mwac+0x12840
fffff880`0add45f8 fffffa80`0d737760 : 00000000`00000153 00000000`00000014 fffffa80`00010000 fffffa80`11a74a20 : 0xfffffa80`16952800
fffff880`0add4600 00000000`00000153 : 00000000`00000014 fffffa80`00010000 fffffa80`11a74a20 00000000`0000010c : 0xfffffa80`0d737760
fffff880`0add4608 00000000`00000014 : fffffa80`00010000 fffffa80`11a74a20 00000000`0000010c fffff880`0a44afac : 0x153
fffff880`0add4610 fffffa80`00010000 : fffffa80`11a74a20 00000000`0000010c fffff880`0a44afac 00000000`00000000 : 0x14
fffff880`0add4618 fffffa80`11a74a20 : 00000000`0000010c fffff880`0a44afac 00000000`00000000 fffff880`0add4688 : 0xfffffa80`00010000
fffff880`0add4620 00000000`0000010c : fffff880`0a44afac 00000000`00000000 fffff880`0add4688 00000000`00000000 : 0xfffffa80`11a74a20
fffff880`0add4628 fffff880`0a44afac : 00000000`00000000 fffff880`0add4688 00000000`00000000 fffffa80`0d737760 : 0x10c
fffff880`0add4630 00000000`00000000 : fffff880`0add4688 00000000`00000000 fffffa80`0d737760 00000000`00000100 : mwac+0x8fac

I found one foreing driver on stack mwac+0x8fac which points to malware bytes (https://www.file.net/process/mwac.sys.html)
I would try to remove or disable MBAMWebAccessControl.

Please let me know if it helped.
Thank you
« Last Edit: July 27, 2018, 03:36:57 PM by kwiq »
Logged

REDACTED

  • Guest
Re: D1 Blue Screen on 4 different computers on 2 separate Networks
« Reply #9 on: July 27, 2018, 03:43:53 PM »
one computer had a Blue Screen twice within 24 hours without anything running. An other has not done this after using the Avast Clean utility and reloading (2 days running now).
Logged

REDACTED

  • Guest
Re: D1 Blue Screen on 4 different computers on 2 separate Networks
« Reply #10 on: July 28, 2018, 04:45:28 AM »
Malwarebytes and Avast have been running for years side by side.
How come that just 3 weeks ago the blue screens started?
Malwarebytes did not have any updates then there definitions, but Avast did. So, I assume something changes from your end. Can I revert to an older version or should I look for a new Antivirus?
Logged

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>> Avast Forum - Deutschsprachiger Bereich <<<
Re: D1 Blue Screen on 4 different computers on 2 separate Networks
« Reply #11 on: July 28, 2018, 06:48:40 AM »
Logged
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48541
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: D1 Blue Screen on 4 different computers on 2 separate Networks
« Reply #12 on: July 28, 2018, 03:11:45 PM »
Quote from: ralfm54 on July 28, 2018, 04:45:28 AM
Malwarebytes and Avast have been running for years side by side.
How come that just 3 weeks ago the blue screens started?
Malwarebytes did not have any updates then there definitions, but Avast did. So, I assume something changes from your end. Can I revert to an older version or should I look for a new Antivirus?
It might be good if you realized exactly how much your Antivirus does.
I personally no longer bother with MBAM since it really doesn't do very much that isn't already covered by Avast.
There was a time when you needed both. IMHO, that time has long since gone.
I now occasionally run a scan with AdwCleaner. https://www.malwarebytes.com/adwcleaner/
Just to add, on my systems, neither Malwarebytes or ADW ever found anything. :)
Logged
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

REDACTED

  • Guest
Re: D1 Blue Screen on 4 different computers on 2 separate Networks
« Reply #13 on: July 28, 2018, 07:05:00 PM »
Thank you Asyn, I will give this a try.
It's common in the Software Industry to ignore the Competition.
I would add the Scan Exclusions to my Software in the first place, but that's me. I like Avast, but if I have to tell all our customers to switch to an other VS than I will if Avast does not change the way the treat competition.
Logged

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>> Avast Forum - Deutschsprachiger Bereich <<<
Re: D1 Blue Screen on 4 different computers on 2 separate Networks
« Reply #14 on: July 28, 2018, 07:07:07 PM »
Quote from: ralfm54 on July 28, 2018, 07:05:00 PM
Thank you Asyn, I will give this a try.
You're welcome.
Logged
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0
Pages: [1]   Go Up
« previous next »