Author Topic: Thunderbird fails download new emails with Avast installed  (Read 577 times)

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Offline carver Smith

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Thunderbird fails download new emails with Avast installed
« on: November 08, 2018, 11:42:04 PM »
I do computer work for "older people" and I have had 3 people recently call me saying they could not download emails.
Knowing a bit about computers I usually suspect their AV program, not always Avast, but lately it has been Avast.  So I uninstall the free one, run the clear program, reboot, start their Thunderbird and it downloads the emails, then I reinstall Avast and it works.
Any thoughts?
Thanks

Offline Asyn

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Re: Thunderbird fails download new emails with Avast installed
« Reply #1 on: November 09, 2018, 06:13:54 AM »
If they don't keep their Avast and TB updated, it might be a cert issue.
Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.63 - EEK - Firefox ESR 68.2 [NS/AOS/uBO] - TB 68.2.2 [EM] - ABS/ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Pondus

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Re: Thunderbird fails download new emails with Avast installed
« Reply #2 on: November 09, 2018, 07:28:04 AM »
Quote
Any thoughts?
Use webmail   ;)


“Ah beer. The cause of and the solution to all of life’s problems.”

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Offline mchain

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Re: Thunderbird fails download new emails with Avast installed
« Reply #3 on: November 09, 2018, 07:29:28 AM »
Quote
Any thoughts?
Use webmail   ;)
Yep.  Best option for support there is.
Windows 10 Home 64-bit 1809 Avast Premier Security version 19.8.2393 (build 19.8.4793.541) UI version 1.0.415.  Current version is back to Avast Internet Security.