Author Topic: Thunderbird fails download new emails with Avast installed  (Read 292 times)

0 Members and 1 Guest are viewing this topic.

Offline carver Smith

  • Newbie
  • *
  • Posts: 2
Thunderbird fails download new emails with Avast installed
« on: November 08, 2018, 11:42:04 PM »
I do computer work for "older people" and I have had 3 people recently call me saying they could not download emails.
Knowing a bit about computers I usually suspect their AV program, not always Avast, but lately it has been Avast.  So I uninstall the free one, run the clear program, reboot, start their Thunderbird and it downloads the emails, then I reinstall Avast and it works.
Any thoughts?
Thanks

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 57548
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Thunderbird fails download new emails with Avast installed
« Reply #1 on: November 09, 2018, 06:13:54 AM »
If they don't keep their Avast and TB updated, it might be a cert issue.
Win 8.1 [x64] - Avast Premier 19.2.2364.BUC - CC 5.52 - MCS - EEK - FF ESR 60.5.1 [NS/AOS/uBO] - TB 60.5.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Pondus

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 35364
Re: Thunderbird fails download new emails with Avast installed
« Reply #2 on: November 09, 2018, 07:28:04 AM »
Quote
Any thoughts?
Use webmail   ;)


Chief Wiggum: Uh, no, you got the wrong number. This is 9-1…2.


Online mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 4957
  • Spartan Warrior
Re: Thunderbird fails download new emails with Avast installed
« Reply #3 on: November 09, 2018, 07:29:28 AM »
Quote
Any thoughts?
Use webmail   ;)
Yep.  Best option for support there is.
Windows 10 Home 64-bit 1809 Avast Internet Security version 19.2.2364 (build 19.2.4186.429)