Business Products > Cloud Management Console & Clients
Avast Business Managed: "DNS Resolve has failed"
REDACTED:
Ditto.
Some of our customer installations seem to work fine. But others are suffering from the DNS Resolve has failed problem. This is despite changing DNS servers to Google's DNS to see if this worked (it didn't). Reinstalling on one Windows 10 machine has worked. But reinstalling on a Windows Server 2012 computer didn't.
Looking forward to a resolution...
Asyn:
Hi guys, I forwarded it. Let's see...
jaromir:
Can you, please, generate support package and send us package ID? How to generate support package can be found at https://support.avast.com/cs-cz/article/Submit-support-file https://support.avast.com/en-ww/article/Submit-support-file (thanks Asyn)
Asyn:
--- Quote from: jaromir on August 08, 2018, 10:42:57 AM ---Can you, please, generate support package and send us package ID? How to generate support package can be found at https://support.avast.com/cs-cz/article/Submit-support-file
--- End quote ---
English version: https://support.avast.com/en-ww/article/Submit-support-file
TruLife Optics Ltd:
I've been seeing this same issue for the best part of 2 weeks now on my entire estate with Avast Business Cloudcare.
Several conference calls with Avast 2/3 tier (when they're not a. Not in at the time we've been told to call or b. On vacation!!!!!) via our re-seller and the best they can come up with - "it's your DNS".
I'd post my reply to that - but it is unprintable in polite language. I'm also going to forward a link to this topic to my re-seller. It might help them focus their anger on Avast when the revenue stream from us is terminated because Avast have broken something and refuse to even admit they have a problem.
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version