Author Topic: Avast Free Antivirus won't update nor can I uninstall it due to Setup  (Read 10880 times)

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Offline bob3160

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Re: Avast Free Antivirus won't update nor can I uninstall it due to Setup
« Reply #15 on: August 12, 2018, 01:06:45 AM »
What if after reboot Windows gets stuck in safe mode? Should I have to fix this?
Unless this has happened, why are you asking about what if ???
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Offline mchain

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Re: Avast Free Antivirus won't update nor can I uninstall it due to Setup
« Reply #16 on: August 12, 2018, 06:44:22 AM »
Maybe replies #2, #4, #7, #9, #10, #12 and #14 might be pertinent.
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Offline Ιωαννάκι

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Re: Avast Free Antivirus won't update nor can I uninstall it due to Setup
« Reply #17 on: August 12, 2018, 03:52:47 PM »
Maybe replies #2, #4, #7, #9, #10, #12 and #14 might be pertinent.
Okay, I'm going to test it on my laptop. Same thing on my computer, but due to SSD, setup is complete and Antivirus is updated. The mistake I made was turning off the laptop to avoid waiting. Still, setup is running for like weeks, hopefully uninstalling it and re-installing it will help.

Can I install the program through safe mode?
Just a girl addicted to video games.

Offline bob3160

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Re: Avast Free Antivirus won't update nor can I uninstall it due to Setup
« Reply #18 on: August 12, 2018, 04:06:45 PM »
Just follow the instructions. It isn't hard.

Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
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Offline Ιωαννάκι

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Re: Avast Free Antivirus won't update nor can I uninstall it due to Setup
« Reply #19 on: August 12, 2018, 08:28:57 PM »
I'm currently downloading the avastclear.exe files and the setup to reinstall. Avast antivirus is installed on my program files drive, (not at x86) and just because I play video games and I have useful data on my documents, should I move the games folder on my desktop?
Just a girl addicted to video games.

Offline Asyn

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Re: Avast Free Antivirus won't update nor can I uninstall it due to Setup
« Reply #20 on: August 13, 2018, 11:03:39 AM »
Probably best to ask someone (family/friend/neighbor, etc.) to help you.
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Offline bob3160

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Offline Ιωαννάκι

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Re: Avast Free Antivirus won't update nor can I uninstall it due to Setup
« Reply #22 on: August 14, 2018, 06:01:08 PM »
Probably best to ask someone (family/friend/neighbor, etc.) to help you.
Okay, since I feel safer, I have to move my video games' folders to the desktop because I'm afraid Safe Mode is going to somehow 'affect' the files or delete them themselves, so trying to ask an adult may be best.

One final question. Should I have to turn wi-fi off, on my laptop for the procedure to be performed, or is it best to leave it on?

Should safe mode boot in the msconfig window be checked or not? Then, if checked, should I have to uncheck it to get back to normal mode?

(Sent via smartphone)
« Last Edit: August 14, 2018, 06:19:52 PM by Ιωαννάκι »
Just a girl addicted to video games.

Offline bob3160

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Re: Avast Free Antivirus won't update nor can I uninstall it due to Setup
« Reply #23 on: August 14, 2018, 09:10:31 PM »
Probably best to ask someone (family/friend/neighbor, etc.) to help you.
Okay, since I feel safer, I have to move my video games' folders to the desktop because I'm afraid Safe Mode is going to somehow 'affect' the files or delete them themselves, so trying to ask an adult may be best.

One final question. Should I have to turn wi-fi off, on my laptop for the procedure to be performed, or is it best to leave it on?

Should safe mode boot in the msconfig window be checked or not? Then, if checked, should I have to uncheck it to get back to normal mode?

(Sent via smartphone)
Safe Mode moves nothing.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Ιωαννάκι

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Re: Avast Free Antivirus won't update nor can I uninstall it due to Setup
« Reply #24 on: August 14, 2018, 11:59:03 PM »
Tried everything, attempted 4 times to install it and uninstalled it once because it didn't load.

Here's how it went.

First attempt. Tried to load safe mode to uninstall the program, forgot to run avastclear.exe as administrator. I used minimal safe mode. Folders were in desktop since I felt safer moving them.

Second attempt. Same as 1st, but with network mode on.

Third attempt. Same as first.

Fourth attempt. Started through normal mode the setup, booted to safe mode after being prompted to, and re-installed the program through normal mode. For some reason the UI had turned white, so I updated it and clicked Avast Antivirus again. Same thing.

Uninstalled the program, restarted and reinstalled successfully. For your information the program uninstalled successfully through avastclear.exe at fourth attempt, and ran the smart scan again.

Thank you so much!

(PS. In case the problem I had gets repeated, I should try these steps again)
Just a girl addicted to video games.

Offline Asyn

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Re: Avast Free Antivirus won't update nor can I uninstall it due to Setup
« Reply #25 on: August 15, 2018, 06:28:01 AM »
You're welcome.
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
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Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0