Author Topic: Veeam Agent and Avast Business (Cloud Console)  (Read 5416 times)

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Veeam Agent and Avast Business (Cloud Console)
« on: August 01, 2018, 03:29:11 PM »
G'day guys,

I have a critical issue with Avast Business. The firewall is blocking the Veeam Agent from starting.
I'm using the Cloud solution having migrated to the Avast Business from Avast Endpoint Protection (which was working great).

I have tried making all types of port rules and program rules and nothing works.
There is no easy way for me to see between time X and Y this program tried to run and the firewall blocked it.
I have tried using the Cloud Console to force the changes. I've tried using the local and adding every conceivable thing to allow the Veeam Agent to run.
In the end the only time it actually runs is when I turn the Firewall OFF!!!!

Surely this isn't such a difficult thing?
The error that Veeam Agent talks about is that it cannot connect to the RPC.

FYI - Veeam Agent connects to the same computer for the console (so a localhost connection). It then backs up to the NAS. Then does a copy to the cloud.
None of this works when the Firewall is on.
Please help this is insanely annoying and causing all sorts of disruptions.

Also some feedback for getting support:
- No phone is a joke
- No chat is even worse

regards,
Steven Swarts
TechCare

Offline WELTEW

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  • Posts: 2
Re: Veeam Agent and Avast Business (Cloud Console)
« Reply #1 on: September 13, 2018, 01:22:53 PM »
Same scenario is for me too. I'am only using on-premise console. Did you find any solution?

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  • Guest
Re: Veeam Agent and Avast Business (Cloud Console)
« Reply #2 on: November 26, 2018, 09:11:52 PM »
Any solution to this problem?

Offline Albrecht6

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  • Posts: 2
Re: Veeam Agent and Avast Business (Cloud Console)
« Reply #3 on: December 13, 2018, 12:56:43 PM »
Same on our side!!

Offline ServiceInfo

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  • Posts: 1
Re: Veeam Agent and Avast Business (Cloud Console)
« Reply #4 on: July 25, 2019, 02:03:52 PM »
any solution ????
same issue now !

Offline mickey.b

  • Business Senior Support Technician
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  • Posts: 139
    • Avast Business Technical Support
Re: Veeam Agent and Avast Business (Cloud Console)
« Reply #5 on: July 31, 2019, 03:45:08 PM »
G'day guys,

I have a critical issue with Avast Business. The firewall is blocking the Veeam Agent from starting.
I'm using the Cloud solution having migrated to the Avast Business from Avast Endpoint Protection (which was working great).

I have tried making all types of port rules and program rules and nothing works.
There is no easy way for me to see between time X and Y this program tried to run and the firewall blocked it.
I have tried using the Cloud Console to force the changes. I've tried using the local and adding every conceivable thing to allow the Veeam Agent to run.
In the end the only time it actually runs is when I turn the Firewall OFF!!!!

Surely this isn't such a difficult thing?
The error that Veeam Agent talks about is that it cannot connect to the RPC.

FYI - Veeam Agent connects to the same computer for the console (so a localhost connection). It then backs up to the NAS. Then does a copy to the cloud.
None of this works when the Firewall is on.
Please help this is insanely annoying and causing all sorts of disruptions.

Also some feedback for getting support:
- No phone is a joke
- No chat is even worse

regards,
Steven Swarts
TechCare

any solution ????
same issue now !

Please see our Avast Business Antivirus Managed Firewall Guide for information. In the Common Software Programs section you'll see a couple of links to Veeam articles of what executables to allow in the Avast Firewall.

We do have both Avast Business technical phone and chat support! Log into your Business Management (web) Console at https://business.avast.com/ and click on the Help & Support button in the bottom-left corner, and then click on the Contact our support button to Start a chat, Create a ticket, or Call us.
« Last Edit: July 31, 2019, 03:47:11 PM by mickey.b »
- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support