Author Topic: VPN will not turn on  (Read 2962 times)

0 Members and 1 Guest are viewing this topic.

Offline kfgcpa

  • Newbie
  • *
  • Posts: 2
VPN will not turn on
« on: August 13, 2018, 07:12:41 PM »
Hello all,
Just happened that the vpn feature will not turn on when it has in the past.
Pro Plus version

anyone have a fix or suggestion?

tx

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5420
  • Spartan Warrior
Re: VPN will not turn on
« Reply #1 on: August 13, 2018, 07:34:38 PM »
Please post a screenshot.
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Offline kfgcpa

  • Newbie
  • *
  • Posts: 2
Re: VPN will not turn on
« Reply #2 on: August 13, 2018, 08:25:24 PM »
its the secureline VPN opening page just stuck on "OFF"

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5420
  • Spartan Warrior
Re: VPN will not turn on
« Reply #3 on: August 14, 2018, 06:47:55 AM »
Because we cannot see what you see, it helps you to post a screenshot of your problem. 

Your reply above is showing 'OFF' is normal operating procedure before you click 'OFF' to turn your VPN 'ON'?

A picture can be worth a thousand words, as here.  Picture will show if it is that or something else.

If you do not know how to do a screenshot, then use:
--->Press Alt+PrintScreen when viewing your problem.
--->Open Paint and Press Ctrl+V to paste into Paint.

Save your new file and place on desktop.  Attach your picture in your next reply.
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Offline Antonio441

  • SVTechShop LLC
  • Newbie
  • *
  • Posts: 1
  • SVTechShop LLC
    • Personal Facebook Page - Antonio Pezzino
Re: VPN will not turn on
« Reply #4 on: October 20, 2018, 04:28:31 PM »
Hi my name is Antonio,

I am trying Avast out for the first time and I am having an issue with being able to turn the VPN service on. It newly installed and I get an error when trying to turn it on saying "sorry its not possible to establish a connection" Note: I have completed the troubleshooting steps on the avast website including un-install/Install and have a doctorate in computer information sciences just to let you know what skill I have.

Please advise. Thank you in Advance

-Antonio Pezzino

Antonio J Pezzino
Owner Operator
SVTechShop LLC
Ph: (716) 313-6480.
EM: apezzino@outlook.com

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 72963
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: VPN will not turn on
« Reply #5 on: October 20, 2018, 04:40:46 PM »
Hi, you need to install the standalone version of SecureLine.
http://secureline.tools.avast.com/tools/secureline/avast_secureline_setup.exe
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.683] - EEK - Firefox ESR 91.4 [NS/uBO/PB] - TB 91.4
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0