Author Topic: VPN will not turn on  (Read 3141 times)

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VPN will not turn on
« on: August 13, 2018, 07:12:41 PM »
Hello all,
Just happened that the vpn feature will not turn on when it has in the past.
Pro Plus version

anyone have a fix or suggestion?

tx

Offline mchain

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Re: VPN will not turn on
« Reply #1 on: August 13, 2018, 07:34:38 PM »
Please post a screenshot.
Windows 10 Home 64-bit 21H2 Avast Premier Security version 22.3.6008 (build 21.3.7108.721) UI version 1.0.702.

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Re: VPN will not turn on
« Reply #2 on: August 13, 2018, 08:25:24 PM »
its the secureline VPN opening page just stuck on "OFF"

Offline mchain

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Re: VPN will not turn on
« Reply #3 on: August 14, 2018, 06:47:55 AM »
Because we cannot see what you see, it helps you to post a screenshot of your problem. 

Your reply above is showing 'OFF' is normal operating procedure before you click 'OFF' to turn your VPN 'ON'?

A picture can be worth a thousand words, as here.  Picture will show if it is that or something else.

If you do not know how to do a screenshot, then use:
--->Press Alt+PrintScreen when viewing your problem.
--->Open Paint and Press Ctrl+V to paste into Paint.

Save your new file and place on desktop.  Attach your picture in your next reply.
Windows 10 Home 64-bit 21H2 Avast Premier Security version 22.3.6008 (build 21.3.7108.721) UI version 1.0.702.

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Re: VPN will not turn on
« Reply #4 on: October 20, 2018, 04:28:31 PM »
Hi my name is Antonio,

I am trying Avast out for the first time and I am having an issue with being able to turn the VPN service on. It newly installed and I get an error when trying to turn it on saying "sorry its not possible to establish a connection" Note: I have completed the troubleshooting steps on the avast website including un-install/Install and have a doctorate in computer information sciences just to let you know what skill I have.

Please advise. Thank you in Advance

-Antonio Pezzino


Offline Asyn

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Re: VPN will not turn on
« Reply #5 on: October 20, 2018, 04:40:46 PM »
Hi, you need to install the standalone version of SecureLine.
http://secureline.tools.avast.com/tools/secureline/avast_secureline_setup.exe
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0