Author Topic: Activation code won't work?  (Read 5255 times)

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Activation code won't work?
« on: August 22, 2018, 02:25:06 PM »
Hi,

I just noticed that I am only running Avast free antivirus. I have a licence for the paid version every time a try to activate it with file, typing in the code and using log in it says that it works but then reverts back to the free licence.
I have tried numerous times to activate I have tried updating Avast and uninstalling twice.
Any help suggestions please?

Offline Asyn

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Re: Activation code won't work?
« Reply #1 on: August 22, 2018, 02:31:54 PM »
Did you buy from Avast directly or from a reseller..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Activation code won't work?
« Reply #2 on: August 22, 2018, 02:38:10 PM »
Avast directly. I have an auto subscription.

Offline Asyn

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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Jiří Šamánek

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Re: Activation code won't work?
« Reply #4 on: August 22, 2018, 02:56:54 PM »
Hi mdfmotorsport,

please try to look for the answer on the page, that Asyn sent.
If the issue still persists, please,
generate support package via https://support.avast.com/en-ww/article/Submit-support-file and send me the ID
I can go through the logs and find out whats not working for you.

Regards,
Jiri Samanek

Offline Kuraizu

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Re: Activation code won't work?
« Reply #5 on: August 22, 2018, 03:06:00 PM »
Either way,

Have you tried logging in to your Avast account via https://my.avast.com/en-us/
After logging in there, On the lower right side you'll see "My Licenses"

Click there and on that page you can see all of your subscription with Avast.
Also you can download a License file in there.

Try to download the License File and activate your avast program with that said file. :)

-Regards

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Re: Activation code won't work?
« Reply #6 on: August 22, 2018, 04:20:33 PM »
Thank you everyone tried all that already.
Jiri support package id is DOKHT


Cheers

Offline Jiří Šamánek

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Re: Activation code won't work?
« Reply #7 on: August 23, 2018, 12:34:15 PM »
Thank you everyone tried all that already.
Jiri support package id is DOKHT


Cheers

Hi mdfmotorsport,

thanks for the logs.
we fixed your license, so now your code should work just fine.
Please enter your license into the product again.
Your paid license was switched to free on 22.6. for some reason.
We are investigating what was the cause, so we can prevent it from happening again.
Apologies for your troubles.

Regards,
Jiri Samanek
« Last Edit: August 23, 2018, 12:37:24 PM by Jiří Šamánek »

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Re: Activation code won't work?
« Reply #8 on: August 24, 2018, 04:05:40 AM »
Top work Jiri all is working fine now!!

Thanks again for your great work and speedy fix.

Cheers,