Latest update causes BSOD whenever I try to go online.

[luringh]

Hey everyone, I came home from work today and was prompted to update my Avast Free Antivirus to version 18.6.2349, which I did. I restarted my computer, logged in and went online (chrome). After less than 5 minutes on YouTube I got a BSOD, and this kept happening every time I tried to watch something or even open a new tab. I have tried to reinstall Avast but it didn't help.

I currently have Avast set to deactivated, while Avast has been deactivated I have experienced zero BSOD.

The BSOD I'm constantly getting is Page Fault In Nonpaged Area.

[Asyn]

- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

[1776blues]

Are you using Malwarebytes 3? If so, read this thread: https://forums.malwarebytes.com/topic/231366-netiosys-bsod/

[luringh]

- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Windows 10 Home
Version 1803
OS build 17134.228
64 Bit

I have no other security related software installed, I've never used any other AV on this computer. I bought my computer and installed Avast in november 2015.

[bob3160]

Try the following:

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

[luringh]

Try the following:

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

Sadly, neither of these suggestions solved my problem.

[Asyn]

Follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.

[kwiq]

Hi luringh,
to resolve the issue we would need system dump file which is created after BSOD.

The default location of the dump file is %SystemRoot%memory.dmp or C:Windows\memory.dmp if C: is the system drive. Windows can also capture small memory dumps which occupy less space. These dumps are created at %SystemRoot%Minidump.dmp

Please locate the dump file, zip it as luringh_BSOD_8_2018.zip and upload it to avast ftp server ftp://ftp.avast.com/incoming
 
Thank you

[luringh]

Follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.

File ID: GCEAT

Hi luringh,
to resolve the issue we would need system dump file which is created after BSOD.

The default location of the dump file is %SystemRoot%memory.dmp or C:Windows\memory.dmp if C: is the system drive. Windows can also capture small memory dumps which occupy less space. These dumps are created at %SystemRoot%Minidump.dmp

Please locate the dump file, zip it as luringh_BSOD_8_2018.zip and upload it to avast ftp server ftp://ftp.avast.com/incoming
 
Thank you

I have uploaded the zip file.

[kwiq]

Hi luringh,
your BSOD is caused by bcmwl63a.sys driver which is from 2015 ! Please try to update this driver !!

I found few urls with the same issue see :
https://www.sysnative.com/forums/bsod-crashes-kernel-debugging/20338-blue-screen-of-death-bsod-windows-10-a.html
https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/bsod-win-10/6f4f180c-ca07-4e3a-b0ce-8a8303c986df
https://www.tenforums.com/bsod-crashes-debugging/90640-bsod-page-fault-nonpaged-area-utorrent.html
https://answers.microsoft.com/en-us/windows/forum/windows_10-performance-winpc/bsod-shut-down-unexpectedly/ee3e2334-e3fc-450b-84a2-4020ca5b47b4

0: kd> lmvm bcmwl63a
Browse full module list
start             end                 module name
fffff807`836d0000 fffff807`8418c000   bcmwl63a   (no symbols)           
    Loaded symbol image file: bcmwl63a.sys
    Image path: \SystemRoot\system32\DRIVERS\bcmwl63a.sys
    Image name: bcmwl63a.sys
    Browse all global symbols  functions  data
    Timestamp:        Mon Jul  6 18:14:09 2015 (559B27E1)
    CheckSum:         00AB8FF3
    ImageSize:        00ABC000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:
    Company:  Broadcom Corporation
    Decription:  Broadcom 802 11 Network Adapter wireless driver

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except.
Typically the address is just plain bad or it is pointing at freed memory.
Arguments:
Arg1: ffff8300006f56d8, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: 0000000000000000, If non-zero, the instruction address which referenced the bad memory
   address.
Arg4: 0000000000000006, (reserved)

Debugging Details:
------------------


KEY_VALUES_STRING: 1


TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 401

BUILD_VERSION_STRING:  17134.1.amd64fre.rs4_release.180410-1804

SYSTEM_MANUFACTURER:  MSI

SYSTEM_PRODUCT_NAME:  MS-7971

SYSTEM_SKU:  Default string

SYSTEM_VERSION:  2.0

BIOS_VENDOR:  American Megatrends Inc.

BIOS_VERSION:  A.50

BIOS_DATE:  10/30/2015

BASEBOARD_MANUFACTURER:  MSI

BASEBOARD_PRODUCT:  Z170A PC MATE (MS-7971)

BASEBOARD_VERSION:  2.0

DUMP_TYPE:  1

BUGCHECK_P1: ffff8300006f56d8

BUGCHECK_P2: 0

BUGCHECK_P3: 0

BUGCHECK_P4: 6

READ_ADDRESS:  ffff8300006f56d8

MM_INTERNAL_CODE:  6

CPU_COUNT: 4

CPU_MHZ: db0

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 5e

CPU_STEPPING: 3

CPU_MICROCODE: 6,5e,3,0 (F,M,S,R)  SIG: C2'00000000 (cache) C2'00000000 (init)

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXPNP: 1 (!blackboxpnp)


DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  AV

PROCESS_NAME:  System

CURRENT_IRQL:  2

ANALYSIS_SESSION_HOST:  BRQA-003561

ANALYSIS_SESSION_TIME:  08-28-2018 09:35:06.0365

ANALYSIS_VERSION: 10.0.17134.12 amd64fre

TRAP_FRAME:  ffff8688c32af490 -- (.trap 0xffff8688c32af490)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=00000000deadb000
rdx=ffff9f8999cd3440 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800fb98564c rsp=ffff8688c32af620 rbp=ffff8341800037a8
 r8=ffff8341a0c00018  r9=0000000000000002 r10=0000000000000002
r11=ffff9f89a6a00000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz ac pe cy
nt!MmBuildMdlForNonPagedPool+0x10c:
fffff800`fb98564c 488b17          mov     rdx,qword ptr [rdi] ds:00000000`00000000=?
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800fb922d66 to fffff800fba51ca0

STACK_TEXT: 
ffff8688`c32af0c8 fffff800`fb922d66 : 00000000`00000050 ffff8300`006f56d8 00000000`00000000 ffff8341`a0c00018 : nt!KeBugCheckEx
ffff8688`c32af0d0 fffff800`fb9135fe : 00000000`00000000 ffff8341`a7e269c0 00000000`00000604 00000000`deadb000 : nt!MiInPagePageTable+0x576
ffff8688`c32af1f0 fffff800`fb912caf : ffff8688`c32af350 00000000`00000000 00000000`00000000 00000000`00000001 : nt!MiUserFault+0x51e
ffff8688`c32af320 fffff800`fba5f3da : 00000000`00604000 ffff9f89`a6a00030 ffff8300`00cf8a70 ffff8341`a0d06000 : nt!MmAccessFault+0x11f
ffff8688`c32af490 fffff800`fb98564c : ffff9f89`9e4a0010 00000000`c0671891 00000000`deadbeef 00000000`deadbeef : nt!KiPageFault+0x31a
ffff8688`c32af620 fffff807`7c88f921 : 00000000`00000000 ffff9f89`9e45f970 ffff8300`00cf8a70 ffff9f89`a6a00000 : nt!MmBuildMdlForNonPagedPool+0x10c
ffff8688`c32af6c0 fffff807`8375ea6f : ffff9f89`00000000 ffff9f89`9e1651b0 ffff9f89`a3126040 fffff800`fba58ff4 : ndis!NdisAllocateMdl+0x31
ffff8688`c32af700 fffff807`83740e8c : ffff9f89`a32fbb40 ffff9f89`9f14d780 00000000`000000cb ffff9f89`a32fbb40 : bcmwl63a+0x8ea6f
ffff8688`c32af730 fffff807`8373dcdd : 00000000`00000000 00000000`00000000 ffff9f89`a32fbb40 00000000`00000000 : bcmwl63a+0x70e8c
ffff8688`c32af7f0 fffff807`837ee599 : 00000000`00000000 00000000`00000000 ffff9f89`99d41d40 00000000`00000000 : bcmwl63a+0x6dcdd
ffff8688`c32af8a0 fffff807`8382dd41 : fffff807`00000020 ffff9f89`a3303000 ffff0d32`00000000 ffff8688`c32af9b0 : bcmwl63a+0x11e599
ffff8688`c32af910 fffff807`836e93ac : 00000000`00000000 ffff9f89`a3303000 ffff9f89`a3303000 ffff9f89`9e166050 : bcmwl63a+0x15dd41
ffff8688`c32af980 fffff807`836fb180 : ffff9f89`00000000 fffff807`7c93ba20 ffff9f89`a3303000 00000000`00000000 : bcmwl63a+0x193ac
ffff8688`c32af9b0 fffff807`7c93ba32 : ffff9f89`9f6a31a0 ffff9f89`9a8d8040 fffff807`7c93ba20 ffff9f89`99cdb0a0 : bcmwl63a+0x2b180
ffff8688`c32af9e0 fffff800`fb9c5a9c : 00000000`00000080 ffff9f89`9f6a31a0 ffff9f89`9e166050 00000000`0000000d : ndis!ndisDispatchIoWorkItem+0x12
ffff8688`c32afa10 fffff800`fb91f285 : 00000000`00000200 ffff9f89`a3126040 fffff800`fb9c5970 00000000`0000000d : nt!IopProcessWorkItem+0x12c
ffff8688`c32afa80 fffff800`fb9a2e37 : ffff9f89`a3126040 00000000`00000080 ffff9f89`99cd3440 ffff9f89`a3126040 : nt!ExpWorkerThread+0xf5
ffff8688`c32afb10 fffff800`fba59116 : ffffd380`ae820180 ffff9f89`a3126040 fffff800`fb9a2df0 00000000`00000246 : nt!PspSystemThreadStartup+0x47
ffff8688`c32afb60 00000000`00000000 : ffff8688`c32b0000 ffff8688`c32a9000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

[luringh]

Hi luringh,
your BSOD is caused by bcmwl63a.sys driver which is from 2015 ! Please try to update this driver !!

Hey, I tried updating the driver automatically, but I just got the message "The best driver software for your device is already installed". I also tried Windows update but got nothing.

I have searched on both MSI's (my computer's manufacturer) and Broadcom's websites, but I couldn't find any updates for that particular driver.

The current version I'm using is 7.35.290.0.

If anyone can point me to where I can download an updated driver version, it would be greatly appreciated. I'm a rookie at these things.

[luringh]

Hi luringh,
your BSOD is caused by bcmwl63a.sys driver which is from 2015 ! Please try to update this driver !!

Hey, I tried updating the driver automatically, but I just got the message "The best driver software for your device is already installed". I also tried Windows update but got nothing.

I have searched on both MSI's (my computer's manufacturer) and Broadcom's websites, but I couldn't find any updates for that particular driver.

The current version I'm using is 7.35.290.0.

If anyone can point me to where I can download an updated driver version, it would be greatly appreciated. I'm a rookie at these things.

Good news, I managed to roll back the driver to version 6.34.223.5, and that has solved my problem.

[Asyn]

Thanks for the feedback.

[kwiq]

Sometimes roll back is better than update  .

[Omenskii]

Hi luringh,
your BSOD is caused by bcmwl63a.sys driver which is from 2015 ! Please try to update this driver !!

Hey, I tried updating the driver automatically, but I just got the message "The best driver software for your device is already installed". I also tried Windows update but got nothing.

I have searched on both MSI's (my computer's manufacturer) and Broadcom's websites, but I couldn't find any updates for that particular driver.

The current version I'm using is 7.35.290.0.

If anyone can point me to where I can download an updated driver version, it would be greatly appreciated. I'm a rookie at these things.

Good news, I managed to roll back the driver to version 6.34.223.5, and that has solved my problem.

If you could tell me how you did this that would be amazing! If you just rolled it back from device manager though then I'm screwed because mine is greyed out.