Refund is not made

[REDACTED]

Hi There,
After the third attempt of making a moneyRefund request I had no choice and decided to write in here as well. I have purchased Avast Antivirus PRO and am not happy with the behaviour the antivirus provides. Wanna money back.

Order number is 21925687308.

Could you please advise?

Many thanks!

[Asyn]

-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)

[REDACTED]

Thanks, I've done it three times already, but there is no reply to any of those requests. That way just doesn't work.

[Asyn]

Be patient, a reply can take a few business days.
Also, don't submit multiple requests..!! (FIFO)

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I've placed the first request two and a half weeks ago.

[Asyn]

I've placed the first request two and a half weeks ago.

Well, you need to count from your last request. (FIFO)

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I've placed the last one a week ago

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Does that mean, that if I placed a request a month ago and then a week ago, that would be a week of processing the request anyway? That just doesn't make any sense.

[Asyn]

I've placed the last one a week ago

Post your ticket-ID.

[REDACTED]

I haven't saved the first one, as I was expecting to get the reply via mailbox.
07061569
07089893

And please don't tell me that the last request is the one that dictates the time of processing - that just contradicts with FIFO you mentioned.

Many thanks!

[Asyn]

OK, I reported it for you.

[REDACTED]

Great, thanks!

[Asyn]

You're welcome.

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There is just no reply from Avast.

[REDACTED]

There is still no reply from Avast. For how long should I wait? The 30-days MoneyBack Guarantee period is expired, but there is no reply from Avast team.