Author Topic: [SOLVED] Avast Free not updating  (Read 11919 times)

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Offline kitsune-musume

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[SOLVED] Avast Free not updating
« on: September 02, 2018, 10:11:49 PM »
Hi,

When I booted my PC, Avast wasn't up to date so I clicked on "update" and since then the process has freezed on "initializing". I'm on Windows 10 17134.228.
https://i.imgur.com/SdPu3w7.png
Let me know if you need further informations. For now I can't quit PC because a setup is running and same error when I try to uninstall Avast.

Thanks for your help.

Kelly
« Last Edit: September 19, 2018, 12:09:36 PM by kitsune-musume »

Online bob3160

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Re: Avast Free not updating
« Reply #1 on: September 02, 2018, 10:21:31 PM »
Your windows version isn't totally up to date. :)
To fix your Avast problem, try the following:

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline kitsune-musume

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Re: Avast Free not updating
« Reply #2 on: September 09, 2018, 12:19:37 PM »
Hi,

Thanks for your help. Actually I couldn't repair program as I always had the message "a set up is already running". I tried to stop Avast in services.msc but I still couldn't repair it and Avast Clean doesn't start (it just loads endlessly). I don't know what to do, I tried to update Avast but it froze again.

Thanks for help

Kelly

Offline Pondus

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Re: Avast Free not updating
« Reply #3 on: September 09, 2018, 01:07:30 PM »
Have you tried uninstall and reinstall?



Using the Uninstall Utility for Avast Antivirus  >>  https://support.avast.com/en-eu/article/Uninstall-Antivirus-Utility

Also remove any trace of previous used AV  >>  https://support.avast.com/en-eu/article/Uninstall-other-antivirus



Offline randomlyselectedname

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Re: Avast Free not updating
« Reply #4 on: September 10, 2018, 08:18:14 PM »
I am having this same issue. I have tried both of bob3160's suggestions, but I ran into the same problems that kitsune-musume did. Likewise, the Uninstall Utility doesn't do anything.

Offline mchain

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Re: Avast Free not updating
« Reply #5 on: September 10, 2018, 08:29:50 PM »
Did you try Pondus's suggestions?
Have you tried uninstall and reinstall?



Using the Uninstall Utility for Avast Antivirus  >>  https://support.avast.com/en-eu/article/Uninstall-Antivirus-Utility

Also remove any trace of previous used AV  >>  https://support.avast.com/en-eu/article/Uninstall-other-antivirus



See attached below <snip> is from Using the Uninstall Utility for Avast Antivirus above:  (Best to actually use/resd both links before you run avast uninstall)
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Offline randomlyselectedname

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Re: Avast Free not updating
« Reply #6 on: September 10, 2018, 08:32:37 PM »
Like I said, the Uninstal Utility didn't do anything. I've done all suggestions provided. None have worked.

Offline randomlyselectedname

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Re: Avast Free not updating
« Reply #7 on: September 11, 2018, 08:48:22 PM »
Are there any other potential fixes I can try?

Online bob3160

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Re: Avast Free not updating
« Reply #8 on: September 11, 2018, 09:45:26 PM »
You can follow the instructions here: https://forum.avast.com/index.php?topic=194892.0
Post the requested logs and let one of the Malware experts take a look.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline randomlyselectedname

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Re: Avast Free not updating
« Reply #9 on: September 11, 2018, 10:42:31 PM »
Here are the requested logs.

Online bob3160

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Re: Avast Free not updating
« Reply #10 on: September 11, 2018, 10:48:18 PM »
Sass Drake has been notified.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Sass Drake

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Re: Avast Free not updating
« Reply #11 on: September 12, 2018, 05:32:03 PM »
It seems that Malwarebytes is a problem unless comnpatibility problem was already solved. Disable Malwarebytes Realtime protection and locse it. After that try again to update Avast.

Offline randomlyselectedname

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Re: Avast Free not updating
« Reply #12 on: September 12, 2018, 06:41:17 PM »
It seems that Malwarebytes is a problem unless comnpatibility problem was already solved. Disable Malwarebytes Realtime protection and locse it. After that try again to update Avast.

I'm not sure what you mean by this part.

Offline Pondus

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Re: Avast Free not updating
« Reply #13 on: September 12, 2018, 06:52:20 PM »
Quote
  Disable Malwarebytes Realtime protection and locse it. 
My guess a typo and should be

"Disable Malwarebytes Realtime protection and close it"     ;)


Offline randomlyselectedname

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Re: Avast Free not updating
« Reply #14 on: September 12, 2018, 06:55:01 PM »
Quote
  Disable Malwarebytes Realtime protection and locse it. 
My guess a typo and should be

"Disable Malwarebytes Realtime protection and close it"     ;)

Well, I tried that, and it's still not updating.