Author Topic: [SOLVED] Avast Free not updating  (Read 12027 times)

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Offline Pondus

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Re: Avast Free not updating
« Reply #15 on: September 12, 2018, 06:57:52 PM »
And you did reboot before trying again?


Offline kitsune-musume

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Re: Avast Free not updating
« Reply #16 on: September 12, 2018, 07:04:26 PM »
I closed Malware bytes, stopped Avast with services.msc then reopend it and retried to update the program. Still freezing...
Also when I'm rebooting Avast is in the same state than after closing it in services.msc. I actually can't reboot before stopping it.
« Last Edit: September 12, 2018, 07:06:16 PM by kitsune-musume »

Offline Pondus

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Re: Avast Free not updating
« Reply #17 on: September 12, 2018, 07:17:36 PM »
Does it work if you uninstall malwarebytes and reboot?


Offline randomlyselectedname

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Re: Avast Free not updating
« Reply #18 on: September 12, 2018, 07:21:00 PM »
And you did reboot before trying again?

I did. But I kept trying to update, just in case, and after the forth or fifth try, it finally seems to be updating as it should.

Offline kitsune-musume

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Re: Avast Free not updating
« Reply #19 on: September 12, 2018, 07:35:50 PM »
And you did reboot before trying again?

I did. But I kept trying to update, just in case, and after the forth or fifth try, it finally seems to be updating as it should.

Maybe your problem is not the same as mine. When I try to update it freezes and I can't retry unless shutting it down by force.

Offline Pondus

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Re: Avast Free not updating
« Reply #20 on: September 12, 2018, 07:50:44 PM »
Quote
Maybe your problem is not the same as mine. When I try to update it freezes and I can't retry unless shutting it down by force.     
FRST logs may show what and why .....



Offline mchain

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Re: Avast Free not updating
« Reply #21 on: September 12, 2018, 08:38:00 PM »
Reboot?
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Offline kitsune-musume

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Re: Avast Free not updating
« Reply #22 on: September 12, 2018, 09:16:56 PM »
Here are the files.
Thank you

Offline Sass Drake

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Re: Avast Free not updating
« Reply #23 on: September 12, 2018, 11:43:37 PM »
Try to disable ZoneAlarm antivirus/antispyware component if it is enabled.
EDIT: Sorry, I've haven't noticed that this are new logs from other user (kitsune-musume).


@kitsune-musume
Try with uninstalling MBAM and report results afterwards.

@randomlyselectedname
Try with uninstalling ZoneAlarm and report results afterwards.
« Last Edit: September 12, 2018, 11:53:19 PM by Sass Drake »

Offline kitsune-musume

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Re: Avast Free not updating
« Reply #24 on: September 13, 2018, 08:46:34 PM »
Here are the new files. Malwarabytes was uninstalled.
Thanks for your help.

Offline Sass Drake

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Re: Avast Free not updating
« Reply #25 on: September 14, 2018, 01:59:58 PM »
I don't see anyhting problematic in logs.

Offline kitsune-musume

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Re: Avast Free not updating
« Reply #26 on: September 19, 2018, 12:08:43 PM »
Hi,

I tried several different methods to get it to work and after some rebooting, updating Windows it seems to work now for Avast !
Thank you for all your help !

Kelly

Offline Sass Drake

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Re: [SOLVED] Avast Free not updating
« Reply #27 on: September 19, 2018, 05:36:56 PM »
Try with uninstalling Malwarebytes.