Author Topic: Thunderbird blocked  (Read 1792 times)

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Thunderbird blocked
« on: September 04, 2018, 03:43:52 PM »
Latest version of Avast appears to block access to email servers in Thunderbird.

If I turn off mail shield I can access my emails through Thunderbird but with it on I get "connection was refused".

Avast free v 18.6.2349 (build 18.6.3983.0)
Def 180904-2

Offline sj.vegetto

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Re: Thunderbird blocked
« Reply #1 on: September 04, 2018, 09:36:59 PM »
strange I have thunderbird and my emails are all working, there all imap emails though Gmail,aim,Outlook

Offline Asyn

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Re: Thunderbird blocked
« Reply #2 on: September 05, 2018, 05:59:01 AM »
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Filip Braun

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Re: Thunderbird blocked
« Reply #3 on: September 06, 2018, 12:18:02 PM »
Hello 64polara,

Thank you for posting the issue.
Could you please help us to narrow the problem down?
When the issue appears, could you please generate a support package and post the file ID here? Guide: https://support.avast.com/en-ww/article/Submit-support-file (This works best when you turn ON debug logging first in Settings > General > Maintenance, reproduce the issue and then generate the support package.)

Thank you,
Filip

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Re: Thunderbird blocked
« Reply #4 on: September 06, 2018, 02:59:08 PM »
Problem solved.
It was not Avast causing the problem but my firewall.

Offline Asyn

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Re: Thunderbird blocked
« Reply #5 on: September 06, 2018, 03:22:50 PM »
OK, thanks for the feedback.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0