Author Topic: Everything except Google sites in Chrome broken in Avast Free 18.6.2349  (Read 1574 times)

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Avast Free Antivirus 18.6.2349
Windows 7 Professional

Everything was working fine yesterday and for years.

Then today, I can no longer get dropbox to connect. I cannot visit websites either unless I'm using Chrome and the site is a Google site (e.g., Google searches, Google+). I get a "This site can’t be reached" message in Chrome or "The connection has timed out" in Firefox for all other sites.

When I turn off Web Shield in Avast, everything works fine.

I have tried restarting. I have tried Avast's repair function and then restarting. Neither have worked.

Can anyone help?

Thanks!

Offline Asyn

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Re: Everything except Google sites in Chrome broken in Avast Free 18.6.2349
« Reply #1 on: September 03, 2018, 12:00:08 PM »
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Filip Braun

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Re: Everything except Google sites in Chrome broken in Avast Free 18.6.2349
« Reply #2 on: September 03, 2018, 01:08:30 PM »
Hello noobavastuser,

Sorry for the issues.
To help us understand the problem, could you please check and post here the file versions of the following files?
- "C:\Windows\System32\drivers\aswStm.sys"
- "C:\Program Files\AVAST Software\Avast\aswStreamFilter.dll"

Thank you,
Filip

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Re: Everything except Google sites in Chrome broken in Avast Free 18.6.2349
« Reply #3 on: September 04, 2018, 10:05:33 AM »
Hello noobavastuser,

Sorry for the issues.
To help us understand the problem, could you please check and post here the file versions of the following files?
- "C:\Windows\System32\drivers\aswStm.sys"
- "C:\Program Files\AVAST Software\Avast\aswStreamFilter.dll"

Thank you,
Filip

Hi Filip.

C:\Windows\System32\drivers\aswStm.sys
Version: 18.6.3979.0

C:\Program Files\AVAST Software\Avast\aswStreamFilter.dll
There is no file of that name (or any other files other than an folder named "setup") at that location.
I located aswStreamFilter.dll at: C:\Program Files\Alwil Software\Avast5
It's version is: 17.7.3660.0

I have never installed any other anti virus software.

Thanks!

Offline Asyn

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Re: Everything except Google sites in Chrome broken in Avast Free 18.6.2349
« Reply #4 on: September 04, 2018, 10:18:52 AM »
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Everything except Google sites in Chrome broken in Avast Free 18.6.2349
« Reply #5 on: September 04, 2018, 10:06:39 PM »
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Thank you. But how do I know if all previous versions have been uninstalled? Does the uninstall tool do that automatically for me?

Offline Asyn

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Re: Everything except Google sites in Chrome broken in Avast Free 18.6.2349
« Reply #6 on: September 05, 2018, 05:39:55 AM »
Does the uninstall tool do that automatically for me?
If installed in default location, yes.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Everything except Google sites in Chrome broken in Avast Free 18.6.2349
« Reply #7 on: September 05, 2018, 10:09:04 AM »
Does the uninstall tool do that automatically for me?
If installed in default location, yes.

I carried out the steps you outlined above and it fixed the problem. Thank you so much!


Offline Asyn

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Re: Everything except Google sites in Chrome broken in Avast Free 18.6.2349
« Reply #8 on: September 05, 2018, 10:32:15 AM »
You're welcome.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0